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TelStrat

Read 9 TelStrat reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch customer videos to see why companies chose TelStrat as their Workforce Management Systems

TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support.

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Customer Rating Review Score based on 2430 reference ratings
4.7/5.0 (2430)

9Testimonials

  • “TelStrat is affordable to enable our expansion. The recording is very reliable. Our implementation went smoothly. Our agents migrated to and new agents learn Engage WFO with ease. We are …

    Terry Overbo Telecom Systems Engineer

  • “We selected Engage WFO because TelStrat’s system meets our needs. We were surprised to find that Engage WFO provides the same capabilities of other systems that cost much more.”

    Gene Pelland Director of Telecommunications and Operator Services

  • “We put Engage in the call center, implemented full call recording, and had our call center in shape in less than two months. It’s been wonderful. We’re very happy!”

    Lynne Ho Telephone Systems Manager
8 more testimonials currently locked

14 Case Studies

  • Intensive Care for Hospital Call Centers

    Lynne Ho Telephone Systems Manager

  • Achieving PCI Compliance with Call Recording

  • Call Recording for Dispute Resolution

13 more case studies currently locked

Additional TelStrat Information & Resources

Read TelStrat Reviews, Testimonials & Customer References from 9 real TelStrat customers.

Browse TelStrat Case Studies, Customer Success Stories, & Customer References from 14 businesses that use TelStrat.

FeaturedCustomers has 1,937,759+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.