“Without core infrastructure there is no Howe Robinson. Telstra has demonstrated an unrivalled understanding of our company and its technology requirements and the deployment of the MPLS network has been responsible for unprecedented organic growth out of the UK and into the Asia Pacific market. We see our relationship with …

“When we talk about improving efficiency and quality, we look at how we can increase the number of calls agents take, shorten the time it takes to deal with each call and increase the frequency by which we solve issues on the first call.”