Telstra Testimonials

“When we talk about improving efficiency and quality, we look at how we can increase the number of calls agents take, shorten the time it takes to deal with each call and increase the frequency by which we solve issues on the first call.”

“Previously, we just couldn’t respond quickly or efficiently to our customers and suppliers. Managing such a diverse network has its challenges but we needed an IT environment which was not going to cause us delays. The choice to move to a cloud based business model has been a fantastic investment, as well as providing flexibility in coping with changes. We are grateful for the time and commitment the Telstra team has given us while we’ve made the transition. Telstra has demonstrated a real understanding of our business challenges and was able to deliver a solution which was suitable for our own business needs, nothing has felt like an off the shelf product – which has been brilliant.”