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“When we talk about improving efficiency and quality, we look at how we can increase the number of calls agents take, shorten the time it takes to deal with each call and increase the frequency by which we solve issues on the first call.”
“Our partnership with Telstra on this project has shown the strategy works and I am excited to use this model for the future.”
They own and operate the world’s largest fibre optic cable network, covering 240,000 kilometres, including the first and only fibre optic ring around the world. Their network travels over land …
ChannelNet is a leader and a pioneer in delivering customer acquisition, retention and conquest services via web-based solutions that integrate a multi-channel sales environment. Using a software-as-a-service (SAAS) model, its …
Mancuso Media, LLC is a full service agency that includes traditional and interactive media. It's a one stop shop! They develop programs that pair well across platforms to maximize your …
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