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“This solution has provided the extra capacity we needed to operate efficiently, with the added benefit of connecting staff in remote sites to a faster network and enabling them to …
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“Our disaster recovery capabilities are more resilient and our I.T. infrastructure is far more efficient, enabling us to provide improved service levels to our customers. We receive consistently high levels …
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“When we talk about improving efficiency and quality, we look at how we can increase the number of calls agents take, shorten the time it takes to deal with each …
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