65 Tecsys Testimonials

“TECSYS’ iTopia engine is very developer-friendly and allowed us to easily expand on existing functionality. We had full access to the data and TECSYS’ sophisticated integration tools."

“Our customers are very impatient. They have to be. When equipment that costs $500,000 or $2 million is idle, the machine’s not making money for them. So they don’t want to wait for parts. They want to come in, quickly get what they need, and get back to work.”

“When we were first meeting, there was a lot of arguing and disbelief about the data. The OR believed the data was wrong and SPD believed it was correct. I thought ‘they must be confusing which case or surgeon we were talking about because the data came directly out of Tecsys, we didn’t change it.’ It turns out that we were both right; we were just missing an important piece of the puzzle.”

"Prior to the TECSYS implementation, our Distribution Center was the least automated link in our chain. Everything was done manually—receiving, shipping, putaway, picking, counting— the works! Now with the EliteSeries WMS and handheld and fixed RF scanners, virtually every function is automated. Extensive computerized checks and balances have enhanced our performance across the board.”

“We selected TECSYS for a number of reasons; we felt TECSYS’ WMS is out of the box, fully-featured and a robust suite of applications that we could use with the absolute minimum amount of modifications. In addition, customer service is very important to us; TECSYS demonstrated unparalleled customer care with their hand holding, responsiveness and presence.”

"We can process about 1,200 orders per day. I can process some individual orders in less than 30 seconds. The response time with the spread-spectrum models is much faster than with the narrow-band units.”

“We were frustrated with existing welding industry software solutions. They simply did not contain the depth of functionality we required to run our business.”

“We have replaced manual processes in preparing and distributing data to management and sales and continue to evolve in that direction as we adopt and learn more about the tools that are now available to us.”

“We are able to totally control what users can do to the extent that we decide what someone can see on their screen.”

“TECSYS’ expertise and technology are strategic to our business that have enabled us to deliver on our vision as the undisputed leader in customer service excellence in our industry.”

"Watching TECSYS’ warehouse management system running at Milton. It was like poetry in motion. With TECSYS, Milton paved the way for us [CAT dealers] to move to a new level of efficiency and customer service. Improving order accuracy and parts fulfilment allows us to not only meet but surpass our customers’ expectations.”

“Since going on TECSYS’ WMS system, we have realized increased efficiency in warehousing processes and warehouse space utilization because WMS considers the cube of our storage space rather than just the square footage. WMS adds an element of structure and flow to our warehousing operations that was previously not attainable. A big plus is the dramatically increased order visibility – we know where every part is at any given time, from the time we receive the part right up until it lands in the end user’s hands. The many options enable us to tailor priority of orders based on urgency, a specific customer or the time of day. We also have the functionality to measure workload volume and production, which allows us to plan accordingly. WMS simplifies and adds structure to procedures related to order picking, cycle-counts, receiving, stock put-away, customer pick-up and shop delivery.”

“The large private client’s business is stable but the commercial business is where we saw basically a double in volume in 2016 and that just continues to grow. We grew faster than expected, so we needed some help, and that’s when TECSYS’ optimization team came in and really helped us make sure that space was made for what we needed.”

"It made a lot of business sense for us to get the WMS software from the same supplier as PointForce, our back office system. TECSYS WMS’ robust and feature-rich solutions along with its integration to PointForce Enterprise provide us with the best end-to-end supply chain execution solution in the giftware industry.”

“Every asset needs to be leveraged to its maximum capacity. Every footprint and fingerprint must provide value.”