161 TeamViewer Testimonials

“With TeamViewer Assist AR, we can help the crew immediately. We diagnose in real time and guide the crew in solving the problem.”

“This wouldn’t really have been possible without having TeamViewer.”

“The AR functionality of TeamViewer can easily be used via a smartphone camera – this increases the willingness of our customers to actually use the app enormously.”

“Availability and support with immediate troubleshooting 365 days a year, anytime and anywhere in the world.”

“When our customer support learns about an issue, and if we can’t handle the issue over the phone, an expert has to go to the site. Handling requests remotely reduces time until recovery, since it eliminates staff travel times. Our current remote resolution rate is extremely high, and our customer satisfaction is high even in this era when people feel systems should always run smoothly place.”

“The remote access enables us to access the Würth systems to implement the wishes and requirements of the customers without being on site.”

“Without TeamViewer, response time would have to be nearly doubled and staff would have to be increased by 30~50%.”

“A significant advantage for me, as a user, is the overview of all computers that are connected via TeamViewer. In a folder structure, I can immediately see all computers listed in each division.”

“Previously we would have to talk to the customer and ask them to describe the error and then somebody had to visit the site to troubleshoot and identify the fault and then resolve. With Assist AR, an agent located anywhere in the world can be virtually ‘transported’ to the customer in an instant.”

“Thanks to TeamViewer, we can offer our customers worldwide immediate help in real time. And with TeamViewer IoT we are able to offer our proven service quality for IIoT applications as well.”

“By using TeamViewer and TeamViewer Assist AR we were able to shorten our reaction time significantly.”

“The clipboard and file transfer functions prevent data from being taken out of the system, and the two-factor authentication system strengthens access restrictions, so we have sufficient security measures in place.”

“Sharing drawings with TeamViewer allows us to provide precise support that cannot be communicated over the phone.”

“The payback period for investing in TeamViewer was very short.”

“The TeamViewer solution helps us to increase quality and eliminate rework to a large extent.”