"Team Velocity has a phenomenal digital program, and they have great expertise and people who really know what they’re talking about, Between Craig and Team Velocity, we’re able to literally turn the faucet on and off to regulate driving traffic in here. If we see one of our processes needs work, we can turn it off and fix the problem, and then turn it back on and bring in more people we can handle. It’s a continual evolution of improving our process.”
“They know the service drive very well and know how the process works, We’re giving them continual training on the sales process. We’re also having them call customers who were recently in for service, who we might not have been able to talk to while they were in the store, to potentially offer them an upgrade and set an appointment. We can generate some good trades out of this as well, which helps our used car department. We’ve also been able to give our Internet department more leads because of the Team Velocity program we use.”