“Early in the year, we introduced a maintenance plan at a very discounted rate, and I’m talking an extremely discounted rate almost as a gift to our customers so that they come back to us and service with us. Yes, the initial hit of selling the package costs the store …

“I believe that our success as a dealership group comes from taking care of our customers the right way, And not only our customers, but every relationship we touch. You’ve got to maintain and value your relationships with your employees, your vendors, your banks and everyone else you do business …