"We don’t think about challenges. We think about opportunities. A customer is never a problem; they’re our customer. The key is to be in touch or in sync with our customers, and realize they’re wanting more of a modern retail experience. Our customers want convenience, speed, efficiency and basically, all they’re asking us to do is to keep it simple and easy. That’s how we try to make our whole transaction, not only for our customer, but for our sales staff; simple and easy.I would tell myself, ‘Hey, you can achieve so much. It’s just a matter of putting together a great team and going the whole nine yards. You all can achieve so much. Believe in the abilities of your people, your organization, your manufacturer and your partners, and just enjoy the ride. Anything is possible. Go get it.'”