"The rapid nature and unique premise of the project led us to develop a bespoke set of tools for information capture and requirements gathering. The tight timescales also meant we had to be creative about the technology we used and the overall aesthetic, but we savoured this challenge."

"In 2018, Southwest Airlines saw a 20% reduction in customer complaints as reported by the US Department of Transportation. We believe Hospitality Heroes undoubtedly played a key role in this success by identifying the Hospitality personality types. The Heroes Programme has significantly helped Southwest Employees take ownership of the unique …