41 Tailwind Transportation Software Testimonials

“This system is great. It is fairly easy to learn and has lots to offer. The Driver Pay Wizard is very handy for my department. I am able to immediately determine if PRO#s have or have not been paid to a driver. My old method was to look through every check they have received from us! Customer support is always there to help!”

"Order entry and dispatching are easily handled with Tailwind. It’s good value for the money spent and I would recommend it to others."

"Tailwind has made our daily routine much easier and efficient. Tracking equipment, payables and receivables, as well as, sending orders and quotes is quite simple. Tailwind’s support department is good, anytime we have a problem we are able to get answers promptly. I did a little bit of training with Tailwind’s trainer, but I mostly learned how to use the system by navigating through it on my own. I found it easy to use, it made sense to me."

"Tailwind has grown and it shows. Your customer service is incredible. I love learning and your support team can teach me how to tackle my software issues. When our companies work together to build a relationship we both can achieve success. Our old system was DOS based and when we upgraded our computers we needed to get a new Transportation Management System. After a year of using Tailwind, I feel like I understand how to use the system, I can get help when I have a problem and I have the ability to cross-train with my staff so the system is continually adapting to our evolving business needs."

"Tailwind’s provides a clear board that uses a variety of colours and headings to make it easy to read and offers a great deal of information. The setup of the program is straightforward, allowing for smooth work processes. The error pop-ups provide a clear explanation of the problem so you know where and how to correct the error. They also have excellent customer support services with representatives who are able to explain things in a manner that is easy to understand. Overall, I would recommend this program to any dispatch in the industry. It is a very user friendly system that provides all the necessary information to complete the required daily processes."

"Tailwind is easy to use, and very compatible with our needs. The support staff is helpful. We have had great business success with Tailwind."

"We have been using Tailwind since 2005 and could not be happier with the program. This program has increased our efficiency within our company. The over the phone training they offer was convenient and easy to comprehend. They are very friendly and always ready to answer any questions that we have. The system is very user friendly. It is so easy to enter new orders, make corrections, research and do invoicing. We also like how easy it is to look up the company financial sales, cost and receivables by using the report function that is available. We highly recommend this program; it has been a number one tool for us."

"All of our information is easily and readily available to us with pinpoint accuracy. Our customers are happier, more informed and better taken care of since we installed the software. We can quickly and accurately track our customers’ loads and update them at a moment’s notice on their shipment status. We do not misplace or lose orders anymore and that has saved us time and money. If an order is not delivered it cannot be billed. Even if the paperwork is misplaced and the order delivered, we will still have the order in the system to bill. The ability to sync to our accounting makes our accountants job easier."

"We began searching for an operations software package in early 2007. After investigating a number of systems, we found Tailwind. The Tailwind staff made the transition from manual to automated very easy. They were all very professional and maintained timelines that were very tight. Tailwind helped us to adapt forms (quote, Load Contract, etc) to look and feel like the manual systems so that it was a seamless change for our customers and vendors. And they didn’t nickel and dime us every time we needed something changed. They provided excellent on site and after regular business hours training as well as distance service. At the same time, we needed to change accounting systems to fully utilize Tailwind and their staff made the transition as painless as possible with real help for our accounting personnel. We’ve been operating with the system in place for about 16 months and every issue that we have had, and there have not been many, have been addressed quickly and professionally by the Tailwind staff. My background is the courier industry and I have been involved in purchasing, installing and training three different operations systems like this and the problems were horrendous; timelines were constantly missed, we were left on our own to solve issues and each offered their own different problems. Those problems affected our operational abilities and our bottom line. I highly recommend the Tailwind operations system to anyone who is interested."

"We have enjoyed working with Tailwind over the past four months. Not only because the application fits our needs as a small, growing truck company but, beyond all that, their staff is genuinely interested in our success as a business. I know that if I have a question or a concern that I can count on the Tailwind team to help me. Sometimes they are truly amazing wind of comfort at my back. We operate in South America and we have appreciated how they have worked with us to apply the software to our particular situation. As a result we have been successful to date and are now growing quickly. Muchas Gracias!"

"The technical support is thorough, responsive and helpful at Tailwind."

"We are a small company, it’s just me, my employer and 5 drivers. We just received our authority two years ago. The old software we were using was very tedious and I never heard back from their support department when I needed help. With Tailwind I can punch in 5 dispatches in less than 15 minutes, it used to take me about an hour. I save a significant amount of time using Tailwind. The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions. Tailwind’s support department is incredible, I have a solution to a technical problem within 20 minutes they have called me directly instead of sending me emails, making it easier for this old dog to learn new tricks."

"Lynda is our trainer from Tailwind. All of us here at RPM Expedite Inc. were trained by her on how to use Tailwind. Lynda is extremely knowledgeable and every time if we needed something quick, she always try to resolve our problems right away. We could not ask for any better trainer than her, she explained and showed how to use the software extensively. We really appreciate her efforts and look forward to have our new employees trained by her in the near future."

"I just want to thank you for everything you’ve done for us. I feel like sometimes I can really be a real pain in the butt but you always come through and help me in every way you can. I know it can be very frustrating at times. I know you are a very busy & dedicated individual and there aren’t enough people like yourself out there. You always make sure you return all my calls or at least e-mail me back, and to me, that goes beyond the call of duty. I just wanted to personally thank you for your excellent customer service. Thanks again."

"Tailwind has been a wonderful company to work with! As a specialized transportation company, it was very difficult to find a software program on the market to fit our dispatch, accounting, and maintenance needs without breaking the bank. Tailwind has been able to meet all of our needs and is continuously adapting to make sure the software works for our business. The support team is very responsive and always finds an answer to our problem. We are still adjusting to a new software program, but we are thankful that we chose Tailwind!"