41 Tailwind Transportation Software Testimonials

"We are a small company, it’s just me, my employer and 5 drivers. We just received our authority two years ago. The old software we were using was very tedious and I never heard back from their support department when I needed help. With Tailwind I can punch in 5 dispatches in less than 15 minutes, it used to take me about an hour. I save a significant amount of time using Tailwind. The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions. Tailwind’s support department is incredible, I have a solution to a technical problem within 20 minutes they have called me directly instead of sending me emails, making it easier for this old dog to learn new tricks."

"I could not be happier with the service I’ve received. You supplied me with a great product years ago and it just keeps getting better. I regularly recommend Tailwind to others."

"Very user friendly, very simple and easy to find information. I can get information from 3-4 years from using the system about driver, power units, trailers, customers, vendors etc."

"Tailwind has made our daily routine much easier and efficient. Tracking equipment, payables and receivables, as well as, sending orders and quotes is quite simple. Tailwind’s support department is good, anytime we have a problem we are able to get answers promptly. I did a little bit of training with Tailwind’s trainer, but I mostly learned how to use the system by navigating through it on my own. I found it easy to use, it made sense to me."

"All of our information is easily and readily available to us with pinpoint accuracy. Our customers are happier, more informed and better taken care of since we installed the software. We can quickly and accurately track our customers’ loads and update them at a moment’s notice on their shipment status. We do not misplace or lose orders anymore and that has saved us time and money. If an order is not delivered it cannot be billed. Even if the paperwork is misplaced and the order delivered, we will still have the order in the system to bill. The ability to sync to our accounting makes our accountants job easier."

"Order entry and dispatching are easily handled with Tailwind. It’s good value for the money spent and I would recommend it to others."

"The software is good for tracking shipments and for the visibility it provides for all of our employees. Anyone in the office can pull up the orders and dispatches and know exactly what is happening. We phone in to the support department to ask for help with invoicing and generating reports. I appreciate that they get back to us promptly, within the same business day, and that they have a great way to connect with us on an interpersonal level. The software is easy to learn and we know who to call to get our questions answered. The support department is great at explaining the system to us in plain language that we can understand. As our business grows we continue to learn about how the system can help us further."

“Yes, there are a couple of things I would like to see added – more visibility into some of the costs of a truck and the driver – and I have already submitted those requests. That ‘in app chat’ in the new online version is a good feature. I send them a message and they get right back to me.“

"We have been very pleased with our decision to implement TAILWIND as our primary operations and tracking software. As a distribution/warehousing business with three locations stretching from coast to coast, our information has to be available to all locations. TAILWIND’s software has allowed us to centralize all of our information into one database, with up-to-date tracking information available at all times. Our customers are able to access the tracking system and feel confident about the information in front of them. We would proudly recommend TAILWIND software without hesitation!"

"I just want to thank you for everything you’ve done for us. I feel like sometimes I can really be a real pain in the butt but you always come through and help me in every way you can. I know it can be very frustrating at times. I know you are a very busy & dedicated individual and there aren’t enough people like yourself out there. You always make sure you return all my calls or at least e-mail me back, and to me, that goes beyond the call of duty. I just wanted to personally thank you for your excellent customer service. Thanks again."

"Tailwind has grown and it shows. Your customer service is incredible. I love learning and your support team can teach me how to tackle my software issues. When our companies work together to build a relationship we both can achieve success. Our old system was DOS based and when we upgraded our computers we needed to get a new Transportation Management System. After a year of using Tailwind, I feel like I understand how to use the system, I can get help when I have a problem and I have the ability to cross-train with my staff so the system is continually adapting to our evolving business needs."

"Tailwind’s provides a clear board that uses a variety of colours and headings to make it easy to read and offers a great deal of information. The setup of the program is straightforward, allowing for smooth work processes. The error pop-ups provide a clear explanation of the problem so you know where and how to correct the error. They also have excellent customer support services with representatives who are able to explain things in a manner that is easy to understand. Overall, I would recommend this program to any dispatch in the industry. It is a very user friendly system that provides all the necessary information to complete the required daily processes."

"As a startup business I easily completed integration and worked efficiently from day one. The invoicing is very detailed collecting information from the normal workflow of dispatch to billing. Tailwind has developed a very powerful platform with customizable features for any size business. During integration their customer support via live chat that stays with you on each screen is amazing. It’s as good as having an in house IT department in your office working on your system all day. Truly amazing customer support. The training videos allows you to continually go back and learn the basics. The way the system operates and the access to training videos, makes on boarding new employees a snap. They basically do it for you with all of the videos. Lynda is the dedicated trainer and she rocks!"

"We needed a system to make confirmation sheets and were using pen and paper to run our business. I contacted Tailwind and had a demo with Lynda. We got our logins and watched two training videos on our own time. The program was super easy to learn on our own. It was extremely self-explanatory. It took me one month to learn how to use the system. I could have learned it in one week, but I was really busy at work. If I had a question, I got an answer from your support department and your trainer within 1-2 hours. Tailwind stayed in touch with me regularly. I never felt alone in learning how to use the system. Now our business is more organized and I can work from home when I need to."

"Tailwind is very user friendly and has customizable features that can be done at the user level or through their support network. Run into an issue? Just call or email their support team, responses are always quick and solutions just as good."