41 Tailwind Transportation Software Testimonials

"Before Tailwind, we weren’t using any software to manage our operation and everything was handled by pen and paper. That did the trick while we were small and only had a few trucks, but once we started to focus on growing the company, we knew we needed a good system to help us grow. Tailwind has been really great and is a crucial part of our business. It helped us grow. Paying owner operators and keeping track of everything would be impossible without Tailwind. The software itself is great, but more importantly, the training and support is superb. Tailwind’s staff has always been there to help us from the beginning, and I would recommend it to every trucking business out there."

"What I really like about Tailwind is the customer support. The support team is responsive and appropriately reactive. The Tailwind software program is organized and user-friendly. We broker in our business, and had gone through the process of demoing several other transportation management systems. We learned that the other programs did not fit all of our business needs. Tailwind makes our work more efficient so that fewer mistakes are made. Once we enter in our information we can see the process from quotation right through to billing. Tailwind has helped our business to grow and become more profitable."

"Tailwind has been a wonderful company to work with! As a specialized transportation company, it was very difficult to find a software program on the market to fit our dispatch, accounting, and maintenance needs without breaking the bank. Tailwind has been able to meet all of our needs and is continuously adapting to make sure the software works for our business. The support team is very responsive and always finds an answer to our problem. We are still adjusting to a new software program, but we are thankful that we chose Tailwind!"

"We needed a system to make confirmation sheets and were using pen and paper to run our business. I contacted Tailwind and had a demo with Lynda. We got our logins and watched two training videos on our own time. The program was super easy to learn on our own. It was extremely self-explanatory. It took me one month to learn how to use the system. I could have learned it in one week, but I was really busy at work. If I had a question, I got an answer from your support department and your trainer within 1-2 hours. Tailwind stayed in touch with me regularly. I never felt alone in learning how to use the system. Now our business is more organized and I can work from home when I need to."

"Tailwind is very user friendly and has customizable features that can be done at the user level or through their support network. Run into an issue? Just call or email their support team, responses are always quick and solutions just as good."

“The free trial helped. I found it was easy to learn. I attended Lynda’s free training sessions, went on the Tailwind YouTube channel to see the all the videos available to me on how to use the system, and I have gotten to know all your support group – I feel that I know everyone on the team, and they know me!”

"We have enjoyed working with Tailwind over the past four months. Not only because the application fits our needs as a small, growing truck company but, beyond all that, their staff is genuinely interested in our success as a business. I know that if I have a question or a concern that I can count on the Tailwind team to help me. Sometimes they are truly amazing wind of comfort at my back. We operate in South America and we have appreciated how they have worked with us to apply the software to our particular situation. As a result we have been successful to date and are now growing quickly. Muchas Gracias!"

"Tailwind is easy to use and very pleasant to look at (which is important if you have to stare at it for several hours a day). However, the true strength of this offering comes from the company's dedication to making sure that you understand how to use and get the most out of it. Everyone I have talked to there is super pleasant and eager to help. Other software companies just hand it to you and say, figure it out and let us know if you need anything. Not Tailwind. They want to make sure that the software is a good fit for you and will do back flips to make sure you get what you need."

"Lynda is our trainer from Tailwind. All of us here at RPM Expedite Inc. were trained by her on how to use Tailwind. Lynda is extremely knowledgeable and every time if we needed something quick, she always try to resolve our problems right away. We could not ask for any better trainer than her, she explained and showed how to use the software extensively. We really appreciate her efforts and look forward to have our new employees trained by her in the near future."

"The software is easy to understand and provides all TMS functions from dispatch, AP, AR, to account management reporting. It has some nice features due to its integration with mileage programs, posting sites, and reporting. Tailwind supports multiple users and most importantly works using multiple currencies for CDN and USD."

"As a startup business I easily completed integration and worked efficiently from day one. The invoicing is very detailed collecting information from the normal workflow of dispatch to billing. Tailwind has developed a very powerful platform with customizable features for any size business. During integration their customer support via live chat that stays with you on each screen is amazing. It’s as good as having an in house IT department in your office working on your system all day. Truly amazing customer support. The training videos allows you to continually go back and learn the basics. The way the system operates and the access to training videos, makes on boarding new employees a snap. They basically do it for you with all of the videos. Lynda is the dedicated trainer and she rocks!"

"We were able to adapt the Tailwind platform with ease and the learning curve was short. System has a lot of functionality and the support by their staff is excellent! Greatly enhanced our capability to manage our transportation services.I would definitely recommend Tailwind!"

"I could not be happier with the service I’ve received. You supplied me with a great product years ago and it just keeps getting better. I regularly recommend Tailwind to others."

"We are a small company, it’s just me, my employer and 5 drivers. We just received our authority two years ago. The old software we were using was very tedious and I never heard back from their support department when I needed help. With Tailwind I can punch in 5 dispatches in less than 15 minutes, it used to take me about an hour. I save a significant amount of time using Tailwind. The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions. Tailwind’s support department is incredible, I have a solution to a technical problem within 20 minutes they have called me directly instead of sending me emails, making it easier for this old dog to learn new tricks."

“I can’t emphasize just how responsive Tailwind and its customer service team has been to our need. We’ve reduced our cost of producing an invoice by over 75%. We reduced the cost of making a payment by over 50%. We have built out our offering using the Tailwind TMS to the point where carriers are telling us that we are doing things better than some of the biggest players in the industry!“