41 Tailwind Transportation Software Testimonials

“I can’t emphasize just how responsive Tailwind and its customer service team has been to our need. We’ve reduced our cost of producing an invoice by over 75%. We reduced the cost of making a payment by over 50%. We have built out our offering using the Tailwind TMS to the point where carriers are telling us that we are doing things better than some of the biggest players in the industry!“

"We have enjoyed working with Tailwind over the past four months. Not only because the application fits our needs as a small, growing truck company but, beyond all that, their staff is genuinely interested in our success as a business. I know that if I have a question or a concern that I can count on the Tailwind team to help me. Sometimes they are truly amazing wind of comfort at my back. We operate in South America and we have appreciated how they have worked with us to apply the software to our particular situation. As a result we have been successful to date and are now growing quickly. Muchas Gracias!"

"We were able to adapt the Tailwind platform with ease and the learning curve was short. System has a lot of functionality and the support by their staff is excellent! Greatly enhanced our capability to manage our transportation services.I would definitely recommend Tailwind!"

"All of our information is easily and readily available to us with pinpoint accuracy. Our customers are happier, more informed and better taken care of since we installed the software. We can quickly and accurately track our customers’ loads and update them at a moment’s notice on their shipment status. We do not misplace or lose orders anymore and that has saved us time and money. If an order is not delivered it cannot be billed. Even if the paperwork is misplaced and the order delivered, we will still have the order in the system to bill. The ability to sync to our accounting makes our accountants job easier."

"As a startup business I easily completed integration and worked efficiently from day one. The invoicing is very detailed collecting information from the normal workflow of dispatch to billing. Tailwind has developed a very powerful platform with customizable features for any size business. During integration their customer support via live chat that stays with you on each screen is amazing. It’s as good as having an in house IT department in your office working on your system all day. Truly amazing customer support. The training videos allows you to continually go back and learn the basics. The way the system operates and the access to training videos, makes on boarding new employees a snap. They basically do it for you with all of the videos. Lynda is the dedicated trainer and she rocks!"

"Tailwind is awesome from top to bottom. It has been a pleasure to work with all the support and sales staff at Tailwind. The software saves us an incredible amount of time, our dispatch process has become streamlined thanks to Tailwind. We were an old company that was resistant to change and are extremely grateful to have found Tailwind. The training and support has exceeded our expectations. We flew out your Trainer to teach us how to implement the software and the investment was worth every penny. The training was the key to being able to use this system. I would recommend Tailwind over the alternatives, no hesitations."

“We knew that running a brokerage and having our own assets meant that we could be dedicated to customers AND flexible enough to adapt to changes in the marketplace – because you never can be sure where the market is going."

"We are a small company, it’s just me, my employer and 5 drivers. We just received our authority two years ago. The old software we were using was very tedious and I never heard back from their support department when I needed help. With Tailwind I can punch in 5 dispatches in less than 15 minutes, it used to take me about an hour. I save a significant amount of time using Tailwind. The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions. Tailwind’s support department is incredible, I have a solution to a technical problem within 20 minutes they have called me directly instead of sending me emails, making it easier for this old dog to learn new tricks."

“Since we had worked with information systems in logistics before, we knew the importance of controlling and managing the information that was coming in, and going out. We were wary of trying to do it with spreadsheets and the challenges of version control.”

“We liked the way Tailwind flowed, how it allowed us to interact with our carriers, and the one entry system, where all of our data and information was centralized and connected to the things we needed to do in our Operations and in our Administration.”

"Tailwind dealt directly with my interest and provided patience along with understanding and an open mind for the specific requests. Tailwind’s employees have carried these same customer service elements in our day-to-day communications over the past few years and continue to value me as if I was their only customer. Your team’s ability to reconfigure your programs functionality at any given notice has separated you from your competition by a country mile."

"This is a very user friendly program. All features are great and can be user altered for their own preferences. Tailwind provides excellent support and is willing to work to meet your needs. I would recommend this program to anyone who is interested in have a user friendly program and a support staff second to none. The cream of the crop as far as support goes. I have never experienced anything as good."

“I feel that I have just touched the surface on what I can do in this business,” he shared. “And it’s probably the same for how I am using the Tailwind application – I am sure I will use it even more as my business grows.”

"I just want to thank you for everything you’ve done for us. I feel like sometimes I can really be a real pain in the butt but you always come through and help me in every way you can. I know it can be very frustrating at times. I know you are a very busy & dedicated individual and there aren’t enough people like yourself out there. You always make sure you return all my calls or at least e-mail me back, and to me, that goes beyond the call of duty. I just wanted to personally thank you for your excellent customer service. Thanks again."

"Tailwind has given us greater visibility into our dispatch and invoicing, as well as our daily operational challenges. It is extremely rewarding to work with a company that has such exceptional customer service."