41 Tailwind Transportation Software Testimonials

"We are a small company, it’s just me, my employer and 5 drivers. We just received our authority two years ago. The old software we were using was very tedious and I never heard back from their support department when I needed help. With Tailwind I can punch in 5 dispatches in less than 15 minutes, it used to take me about an hour. I save a significant amount of time using Tailwind. The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions. Tailwind’s support department is incredible, I have a solution to a technical problem within 20 minutes they have called me directly instead of sending me emails, making it easier for this old dog to learn new tricks."

"I have had a great experience with the software. The staff is very responsive and would gladly be able to train me on anything I need to know."

“The free trial helped. I found it was easy to learn. I attended Lynda’s free training sessions, went on the Tailwind YouTube channel to see the all the videos available to me on how to use the system, and I have gotten to know all your support group – I feel that I know everyone on the team, and they know me!”

"Order entry and dispatching are easily handled with Tailwind. It’s good value for the money spent and I would recommend it to others."

"Tailwind has made our daily routine much easier and efficient. Tracking equipment, payables and receivables, as well as, sending orders and quotes is quite simple. Tailwind’s support department is good, anytime we have a problem we are able to get answers promptly. I did a little bit of training with Tailwind’s trainer, but I mostly learned how to use the system by navigating through it on my own. I found it easy to use, it made sense to me."

"There is no other way to go than being on a maintenance and support plan with Tailwind. I have noticed a huge improvement with the new Customer Success Platform that is being offered. Previously, we were not using the system to its full potential. Angelena reached out to us this year and ensured that we are receiving the attention we require. Specifically, as a Platinum customer I will receive a one on one session with the “awesome” Lynda Clare. I am confident that as a result of this intervention we will receive all the help we need to learn how to use the system comprehensively and to run reports that will further align my business needs with the Tailwind Software. If we have a technical problem your support team helps us immediately and our issues are resolved. I have enjoyed the stability of your support team; Mark, Sandy, Egi and Richard are all great at their jobs and walk us through to the answers we require. Working with Tailwind in 2016 will enable me to get my Trucking business to the next level of success."

"Tailwind’s provides a clear board that uses a variety of colours and headings to make it easy to read and offers a great deal of information. The setup of the program is straightforward, allowing for smooth work processes. The error pop-ups provide a clear explanation of the problem so you know where and how to correct the error. They also have excellent customer support services with representatives who are able to explain things in a manner that is easy to understand. Overall, I would recommend this program to any dispatch in the industry. It is a very user friendly system that provides all the necessary information to complete the required daily processes."

"Tailwind has grown and it shows. Your customer service is incredible. I love learning and your support team can teach me how to tackle my software issues. When our companies work together to build a relationship we both can achieve success. Our old system was DOS based and when we upgraded our computers we needed to get a new Transportation Management System. After a year of using Tailwind, I feel like I understand how to use the system, I can get help when I have a problem and I have the ability to cross-train with my staff so the system is continually adapting to our evolving business needs."

“Since we had worked with information systems in logistics before, we knew the importance of controlling and managing the information that was coming in, and going out. We were wary of trying to do it with spreadsheets and the challenges of version control.”

“We liked the way Tailwind flowed, how it allowed us to interact with our carriers, and the one entry system, where all of our data and information was centralized and connected to the things we needed to do in our Operations and in our Administration.”

"Tailwind is awesome from top to bottom. It has been a pleasure to work with all the support and sales staff at Tailwind. The software saves us an incredible amount of time, our dispatch process has become streamlined thanks to Tailwind. We were an old company that was resistant to change and are extremely grateful to have found Tailwind. The training and support has exceeded our expectations. We flew out your Trainer to teach us how to implement the software and the investment was worth every penny. The training was the key to being able to use this system. I would recommend Tailwind over the alternatives, no hesitations."

"We were able to adapt the Tailwind platform with ease and the learning curve was short. System has a lot of functionality and the support by their staff is excellent! Greatly enhanced our capability to manage our transportation services.I would definitely recommend Tailwind!"

"We needed a system to make confirmation sheets and were using pen and paper to run our business. I contacted Tailwind and had a demo with Lynda. We got our logins and watched two training videos on our own time. The program was super easy to learn on our own. It was extremely self-explanatory. It took me one month to learn how to use the system. I could have learned it in one week, but I was really busy at work. If I had a question, I got an answer from your support department and your trainer within 1-2 hours. Tailwind stayed in touch with me regularly. I never felt alone in learning how to use the system. Now our business is more organized and I can work from home when I need to."

"The software is good for tracking shipments and for the visibility it provides for all of our employees. Anyone in the office can pull up the orders and dispatches and know exactly what is happening. We phone in to the support department to ask for help with invoicing and generating reports. I appreciate that they get back to us promptly, within the same business day, and that they have a great way to connect with us on an interpersonal level. The software is easy to learn and we know who to call to get our questions answered. The support department is great at explaining the system to us in plain language that we can understand. As our business grows we continue to learn about how the system can help us further."

"We have been using Tailwind since 2005 and could not be happier with the program. This program has increased our efficiency within our company. The over the phone training they offer was convenient and easy to comprehend. They are very friendly and always ready to answer any questions that we have. The system is very user friendly. It is so easy to enter new orders, make corrections, research and do invoicing. We also like how easy it is to look up the company financial sales, cost and receivables by using the report function that is available. We highly recommend this program; it has been a number one tool for us."