73 SysAid Testimonials

“SysAid is the key to seamless and well-supported student and staff experiences.”

“SysAid allows us to centralize and optimize the use of our technology for multiple services.”

“SysAid taught me how good a well-designed ITSM system could be.”

"For us, SysAid is a very robust system that incorporates everything we’ve ever needed and wanted for the university. In particular, it has significant value in terms of its ITIL capabilities, its flexibility, the fact that it’s easy to configure the templates and the interface, and the ease of use for non-IT end users."

"SysAid is a very intuitive software that is easy to use. We've found it simple to configure for our needs, and in particular, it has been really adaptable for various departments that have their own request processes. It has enabled us to effectively manage our assets. We've been using SysAid since 2006, and it continues to improve with every new version."

"We needed a way to gain global insight into activities across the organization."

"SysAid is more aligned with ITIL than other ITSM solutions I’ve used. With SysAid, we've standardized our Incident Management process and dramatically reduced resolution time by using automation."

"SysAid is extremely flexible and convenient to configure. It is reliable and robust- a must for our high-level government-sector clients. I highly recommend it."

"Since 2010, Fuji Xerox has utilized SysAid’s innovative software solutions to support our Business Process Outsourcing service offering. The software gives us the tools to manage our ITIL framework, enabling crucial links between incidents, problems, and changes, as well as effective audit reporting that we can provide to our clients. Importantly, SysAid maintains a high level of responsiveness to our needs – from their customer and issue support, through to their development team. This enables us to deliver a better customer experience, faster."

“It is a highly powerful system. SysAid allows us to predict any detrimental impact on the bank’s network.”

"We are now able to respond to seven times the volume of monthly incidents compared to what we were able to achieve before SysAid."

"Ease of use is a key factor for us. With SysAid, it’s straightforward to establish a workflow from ticket creation to resolution. We are now able to provide a better service for our staff across 5 campuses."

"By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service. You have no idea how much organizational value it has added, both for IT and other administrative departments. And we can now respond to 50% of calls via remote control, meaning real-time support in classrooms without disrupting learning."

“Our previous help desk solution had proven too limited in terms of real-time reporting and customization.”

"We've been using SysAid for 5 years to serve our 13 statewide bank branches. All excel sheets were replaced with SysAid's Asset Management process, and we've been able to track any network changes via the ITIL Change Management module.The Reporting feature is vital for us as we need to present our monthly metrics to management."