“We’re still a small team but love that we already have Surfboard in place so that as we grow we can plan headcount based on actual data and make sure that we’re always working on the right things for the business.”
“As our team grew by 20x in 18 months, Surfboard was exactly what we needed to maintain high quality customer service at scale. Surfboard automatically schedules our team to meet our SLAs in the most efficient way possible. With Surfboard, I have full confidence that our customer experience team is running to plan and that we’re able to provide fast response times in line with what our customers expect of us.”