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“To keep track of all that complexity was difficult to do in spreadsheets. Getting started with Surfboard enabled us to confidently schedule, manage performance and ultimately better serve our customers.”
“Before using Surfboard, I was using a spreadsheet to track our schedule which was a lot of manual work and nobody really used it. I also wanted to forecast our volume and staffing needs but I had no idea how to start.”
Assembled aims to transform and elevate customer support. workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. customers include some …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Andgo’s Intelligent Automation Suite creates efficiencies and saves resources by converting the two major manual scheduling challenges of shift filling and vacation planning to automated, configurable workflows. Simplifying complex interactions, …
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