141 Sumsub Testimonials

“The growth during CoinPayments’ early days was rapid, and we knew we needed the right tools to scale. Once we realized a set of manual review processes wasn’t feasible, we quickly pivoted to finding the tools that would automate and streamline our client onboarding process.”

"Since partnering with Sumsub, we’ve been able to establish a reliable and efficient verification process from the ground up. This has allowed us to onboard clients much faster, reduce errors, and create a smooth and optimized customer journey."

"Before onboarding Sumsub, we used a fully automated verification solution. In terms of verification time, it was faster but brought us more fraud cases. All those cases are now eliminated, and we’re happy with the results."

"One key benefit is the relationship between Wirex and Sumsub. We have bi-weekly meetings to discuss issues and resolutions, which has been very useful in establishing mutual collaboration and understanding. It was great to note that Sumsub would change its approach to suit us. Real customer service starts when problems arise, and it’s about how we resolve them."

"I remember telling our business analyst, with whom we built the onboarding flow, ‘Wow! How fast! Only Sumsub could do it so quickly!’ That responsiveness to regulatory changes and professionalism gives us real confidence in the platform."

"Thanks to Sumsub, we can now onboard many more users while maintaining full compliance, giving them access to our products without unnecessary friction."

"Sumsub’s dashboard simplifies our workflow, allowing us to tag users, customize processes, and manage verifications effectively."

"Sumsub stood out due to its transparent fee structure, impressive level of customer support with immediate assistance since onboarding, and regular improvements not just for our customers but for our admin area as well."

"Sumsub offered an attractive package that its competitors could not match – seamless and easy. We identified that Sumsub provided a modern and effective solution that would resolve lingering challenges, strengthen security, increase customer transparency, and deliver stronger operational outcomes."

"Sumsub has reduced our verification period tremendously, thereby optimizing our welcome customer journey. We are also confident that Sumsub will aid our business dramatically in reducing costs and raising revenue growth, as the positive results of operational efficiencies are already being seen."

"I really like that Sumsub’s team constantly monitors market trends and reacts to them accordingly, adding new features and checks, even small ones, to improve the customer investigation process. It’s often the case when I wish for a solution to some specific problem that I have, and shortly after, Sumsub announces its implementation."

"The questionnaires and workflow automation were game-changers for us. These features stood out right from the start as key differentiators. We also saw Sumsub as a dynamic partner whose offerings evolve quickly to meet new challenges."

"The integration of Sumsub’s solution was straightforward, with minimal challenges. Any issues encountered were promptly addressed by Sumsub’s responsive solution architect and support team, ensuring a smooth transition."

"We plan to use Sumsub’s automated User Verification and Fraud Prevention tools across all domains under our GCB/CGA license. Additionally, we aim to offer Sumsub’s services to our clients operating under their licenses to improve internal compliance controls."

"Unlike other platforms, Sumsub provides a robust combination of AI-powered identity verification, liveness checks, and document authentication, reducing manual reviews and speeding up approvals. Its ability to verify social security numbers, detect fraudulent accounts in real time, and ensure compliance across multiple jurisdictions made it the ideal choice for us."