"Stream's tools provided unparalleled flexibility, allowing us to replicate our previous customizations while also laying the groundwork for future enhancements."

"We realized that we, as Checkatrade, weren't doing enough to connect consumers and tradespeople, Providing in-app chat encourages both consumers and tradespeople to use just one communication method, reducing this common pain point."

"We are just testing the waters at this time. We will have to consider upgrading our plan as we continue to monitor performance. The flexibility of Stream's pricing has allowed us to focus on scaling confidently without worrying that we will be locked into a plan we've outgrown."

"There was no shared picture. You couldn't always reach the right person at the right time, and messages were often missed or repeated."

"When you're talking about sports, you have peak seasons, We've just come out of our peak season with American football in the fall. We spend all year preparing for that boomerang curve of user engagement."

"Reliability was a major focus for us. disruptions impact therapist-client meetings significantly."

"Previously, we didn't have a chat interface inside our app, Communication happened on WhatsApp, and we couldn't monitor the content or protect our customers' privacy."

"Stream Chat allows us to focus on building Benzinga Pro and supporting our community, not the chat technology powering it.”

“Our community is by far the number one thing that differentiates us from our competition, Stream helps make Benzinga an actual community. Whether it’s discussing the hot stock of the day, responding to technical questions, or encouraging users to attend our daily virtual happy hours, Stream Chat is an integral …

“We were looking for a chat API partner who shared our values of creative iteration and an entrepreneurial spirit. Stream has a startup mentality but also has a good, trustworthy foundation.”

"The main issue we had was that our server with Sendbird was located in Japan while our users were located in the UK. We experienced a lot of latency loading the chat and sending new messages. Our original plan was to migrate to another Sendbird server in Europe, but they …

"We've leveraged Stream to provide innovative audience engagement via chat, with custom reactions, verified status indicators, and user metadata to create immersive experiences. We wrapped all the features of Stream into a simple module that can be dropped onto a page to add robust chat functionality to any experience in …

"We are at half a million MAU, and our user base is spread across southeast Asia. The two biggest markets for us are Indonesia and Vietnam, and our user base is primarily young working adults and hiring managers, ranging from millennials to Gen Z; chat is a very native interaction …

"We built a very effective text-only chat, but because it lacked customization, we received feedback from users that they would instead use off-platform messengers that had the features they wanted."

"People were telling us, 'I'm ready to trade—I just need to ask one question or request another photo."