"I joined right in the middle of the pandemic. Everyone was fully remote. Stack Overflow for Teams made the onboarding experience much easier."
"The goal was to improve the knowledge transfer between co-workers and dev teams. Also, to offer a better onboarding for new hires."
HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and build loyal relationships.
Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed. With a 98% resolution rate, it puts a stop to endless searching, solves the problem of information overload and removes the need for inefficient knowledge management and sharing tools. Starmind transforms the way the world works by freeing expert knowledge for everyone.
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent’s time is spent only on what’s actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.