"I set up my loyalty program from my Square Dashboard and it was pretty simple. As a business owner, I don’t want to have to think about anything else. The loyalty program runs on its own.”
“Square has done a great job just with the inner workings of making [Square Loyalty] accessible for both the store owner as well as the customer.”
“We were very lucky because takeaway was the one thing that never got restricted.”
“That store really proved to us that consumers are looking for a community-centric business, and we really dived into that, and we wanted to make that national."
“We started getting inquiries to do florals for events."
“It’s nice to see what categories are doing well or doing poor month-to-month because I do boarding, transporting, and grooming."
“I just took [my motorcycle blog], rebranded it, and added the word studios to it; it all kind of just took off from there."
"Square has streamlined most revenue sources, and we can see the report numbers for all of them combined or just locking in on one. It provides us with a simple way to analyze data and understand which revenue source is the most profitable.”
“My family started the business to give small business owners an opportunity to have a chance to play on a retail scale, where maybe they wouldn’t have necessarily been able to afford the overhead otherwise."
"We have a farmers market and try to bring in local vendors every Saturday. It’s a great way to promote our community and the products we have. Creating these events make people curious about what’s going on at the barn. My favorite thing is when I see two family members run into each other — versus when you go into a big box store it can feel so cold. We need to show folks why we may be more expensive than Amazon, for example, – it’s the knowledge, the atmosphere, etc.”
“Once you get to Square you get hooked with payroll; you get hooked with the online menu system that’s incredible.”
“Then I accidentally started an edible nursery.”
“It was 100 numbers, and then we had to take the numbers and put them back, and if they were out of order, it was just a mess. Finally, I decided to go to a line system with a point of sale.”
“The fact that you slice the salami fresh to order in front of the customer, at any of our locations that you walk into, you’re going to see that hasn’t been changed in 106 years, and we won’t touch that no matter what changes."
“Because we can do breakfast, lunch, or dessert, it gives us a lot of flexibility in being able to serve at a lot of different types of events all day."