“Business was great. Don’t get me wrong. We made it all up with tourists. But we looked back on our reports, and our repeating versus new customers every month was like 98% to 2%.”
"We use Square Register because it is a very sexy piece of equipment. The customer-facing display is beautiful, and especially now with the ability to use our own branding."
“When we sell a class, we want to have a report to run really quickly that shows how many people signed up and how much revenue is generated. The default reports built into Square are completely suitable for us.”
“Square Terminal is one of the most beautiful payment devices in the market. We’re especially impressed that it allows a web-based platform like Jane to provide a seamless point of sale experience. Our users are most excited that they no longer have to manually key in an amount prior to every sale.”
"As we’ve grown in size and complexity, Square has kept up and matched our needs. As we realized our business needed to evolve, Square has kept up with the curve.”
"As we moved away from pen-and-paper booking, we needed software that would be user-friendly and help the salon run smoother.”
"Online ordering was a revolution for us. Our customers went from dine-in ordering only to now being able to place orders for pickup or local delivery from all five locations. We’re able to sell our handmade breads, pastries, sandwiches, and more beyond our four walls.”
“Square has really democratized the data surrounding our customers and transactions. Everyone in our company now has access to a really deep understanding of what drivers move our business.”
"I set up my loyalty program from my Square Dashboard and it was pretty simple. As a business owner, I don’t want to have to think about anything else. The loyalty program runs on its own.”
"It eases our plate when clients can schedule themselves. If someone goes on the website and they see all the descriptions of the services, they know what they’re booking for, they know how much it’s going to cost, and they’re able to just handle it all themselves.”
"We moved to Square for lower credit card processing rates and the simplicity of the system and stayed for the customer service and the fact that everything we need for our restaurant is all in one platform.”
"Self-serve ordering worked as planned right from day one. The Square team helped us optimize the real-world situations to make it effective and showed us how we could fully use the services when we were ready."
"We plan to keep adding stores, and keep growing. It took us 15 minutes to onboard a new location at Boston University this year. You just can’t outgrow Square.”
“It’s really hard to compete with what we have with Square, because every time that we’ve grown, or needed to do something, it seems like Square was literally that one step, right ahead of that.”
“Our business has increased. When we came back after the first lockdown, it was extraordinary. We did our best months ever. It’s more efficient.”