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“Especially during busy periods, it is very nice to have WhatsApp, as it is an easy-to-access channel for our customers. After only two months, we saw that WhatsApp became the most popular channel. And with the deployment of chatbots and AI, we can serve many more customers with the same effort.”
"We need a CRM system to properly manage each prospect’s journey, ensuring we touch base with them regularly, so we don’t lose potential business."
SessionM is a customer engagement platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. The platform scales for the enterprise, globally. SessionM is funded by General Atlantic, Salesforce Ventures, Charles River Ventures, Highland Capital, Kleiner Perkins Caufield & Byers, Causeway Media Partners and Commerce Ventures.
UniFida is serviced technology that provides customer data platform set-up and on-line and off-line data integration, building personalised dashboards, developing propensity, customer value and attrition models, making complex campaign selections, setting attribution rules for campaign reporting, providing customer journey reporting.
mParticle is the leading Customer Data Platform (CDP) for multi-channel consumer brands. Companies such as Airbnb, Burger King, NBCUniversal, Spotify, and Starbucks use mParticle to create a unified, real-time customer data pipeline that enables them to win in key moments of the customer journey. Founded in 2013, mParticle is headquartered in New York City with offices in Delray Beach, London, San Francisco and Seattle. The mParticle platform manages more than 500 billion API calls monthly
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