"The AI-based solution implemented by Spitch and DotVocal helps our first-line contact center staff by handling routine workloads and attending to customers with virtually no waiting time. This is a step in the right direction as it helps us grow without the need to add and train additional operators."
"The Spitch system has proven stable and efficient, with an intent recognition accuracy of 90%. The virtual assistant answers dozens of calls at the same time, 24 hours a day, 7 days a week. This represents an important extension of the contact center service."