Spectos GmbH Testimonials

"With the live tracking measurement system of Spectos, we can efficiently identify weak points at individual process points in the delivery process. The insights gained support us in deriving targeted improvement actions and in regularly reviewing and ensuring our high level of quality at platform X."

"In order to continue to play a leading role in the healthcare market of the future, it is important for AOK PLUS to systematically align all processes with the customer and to design them in a high-quality and efficient manner. Letters continue to be an important communication channel to the insured, service providers and contractual partners of AOK PLUS. In recent years, the use of letter mail by AOK PLUS has continued to grow despite increasing digitization of outgoing correspondence. Spectos GmbH has been supporting us for years to ensure a high quality of letter deliveries through continuous transit time measurements."