Read 22 Spectos GmbH reviews and testimonials from customers, explore 40 case studies and customer success stories, and watch customer videos to see why companies chose Spectos GmbH as their undefined

Spectos GmbH headquartered in Dresden, Germany, is an international company specialized in monitoring and improving service quality in service-oriented industries. Through the Spectos Service Quality Cloud, Spectos supports customers worldwide with customized solutions in the areas of customer service, quality management, employee management and operations in the development, control and optimization of their service quality. Spectos expert teams enable companies to collect and analyze targeted, high-quality data in real time and make it available for the daily improvement of service processes in online cockpits and apps at the touch of a button. This is achieved with a lean, flexible and agile approach to collaboration.

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Customer Rating Review Scorebased on 1184 reference ratings
4.8/5.0 (1184)

22Testimonials

  • "In order to continue to play a leading role in the healthcare market of the future, it is important for AOK PLUS to systematically align all processes with the customer and to design them in a high-quality and efficient manner. Letters continue to be an important communication channel to the insured, service providers and contractual partners of AOK PLUS. In recent years, the use of letter mail by AOK PLUS has continued to grow despite increasing digitization of outgoing correspondence. Spectos GmbH has been supporting us for years to ensure a high quality of letter deliveries through continuous transit time measurements."

    Maik NottrodtAOK Plus
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40 Case Studies

  • Audi Zentrum Ingolstadt - Customer Case Study

    Valentina SchutService Management Assistant
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