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Spectos GmbH headquartered in Dresden, Germany, is an international company specialized in monitoring and improving service quality in service-oriented industries. Through the Spectos Service Quality Cloud, Spectos supports customers worldwide with customized solutions in the areas of customer service, quality management, employee management and operations in the development, control and optimization of their service quality. Spectos expert teams enable companies to collect and analyze targeted, high-quality data in real time and make it available for the daily improvement of service processes in online cockpits and apps at the touch of a button. This is achieved with a lean, flexible and agile approach to collaboration.
"With the Real-Time Performance Management Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps …
"The service quality of Nhat Tin Logistics has been improving day by day. The overall satisfaction index has increased significantly (~20%) compared to before. Thanks to regular customer surveys, Nhat …
"Feedbackstr. is a modern valuation tool that enables us to gather audience opinions for our valuation bands within a short period of time. The valuation tool is simple and user-friendly. …
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