Spark Technology Group is then established as one of the first cloud telephony platform provider. With an experience of more than 22 years in IVR development, the Spark TG team focuses on excellent user experience and is capable of handling more than a million calls a day.
"Getting a toll free number from SparkTG transformed our business credibility. Customer calls increased by 60% and our brand perception improved significantly in the market."
"We automated our entire first-line support. Customer satisfaction improved and our team handles only complex issues."
"The contact center solution is incredibly robust. We've scaled from 10 to 100 agents seamlessly. The real-time analytics and call quality monitoring have helped us maintain 95+ CSAT scores consistently."
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