“We needed a service provider to begin texting our patients when their glasses were ready for collection, or to remind them of an upcoming appointment. With so many people working from home, an email-to-text service seemed a better way to make contact, rather than to phone and leave a message. The coronavirus has had a huge impact on business and the way we work. With so many working from home on Zoom calls and the screen all day, a text to remind or notify a patient is much easier for them to see quickly than waiting later until they are finished with work to listen to their voicemail. I was worried how it would integrate with our patient management software system, Flex by Optinet – but it worked really well and was easy to understand. Switching over to texting our patients, instead of phoning, saved on time and our patients like it. The onboarding process was very straightforward – easy for someone like myself who is not too tech savvy and has little patience with new systems! In a nutshell, SMTP2GO is easy to use.”