Describe who the software is best for - their role(s) within what kind of companies.
SmartSurvey provides survey software to over 250,000 online users worldwide, including Microsoft, BBC, FIFA, Home Office, IKEA, and IBM and is a trusted supplier to universities, colleges, charities, not-for-profit organisations, local and central government departments. SmartSurvey leads the way in helping organisations switch from offline data collection methods to fully secure, managed and hosted online solutions. Government departments using SmartSurvey include; the Home Office, Department for Education, Environment Agency, HM Treasury, Ministry of Defence, Her Majesty’s Passport Trust, HMRC, NHS Police forces and over 60 councils. SmartSuvey is a freemium software solution, people can use it to create and distribute a survey for free or pay to use more advanced features.
How does this software benefit them?
The software allows for the design, capture, analysis and reporting of all types of data. SmartSurvey account holders benefit from being able to use online customisation tools and advanced reporting features. Customers can generate online survey invitations digitally via email and SMS, share them via social media and embed them directly onto websites or use custom pop-up surveys triggered by time on page or exit intent. Results can be viewed in real-time and exported in CSV (Excel) for analysis. All Enterprise Plus customers benefit from the ability to white label surveys to build brand consistency and develop trust. Paid plans also benefit from access to Managed Services, if you don’t have the time to create your survey the SmartSurvey team can build, brand and distribute your survey for you. All you have to do is supply the questions and then view the results as they come in! Customers also have the ability to buy responses through the SmartSurvey Consumer Panel service enabling access to an audience of over 7 million people in 80+ countries to gain quality insight at speed.
How technical do users need to be to use the software?
SmartSurvey’s platform enables any one to easily build online surveys and forms, with no HTML or programming knowledge required. All users have access to see results in real time and can use ready made templates to be collecting data in minutes.
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