SmartSurvey FAQs

    • Who is SmartSurvey best for - their role(s) within what kind of companies.

      SmartSurvey provides survey software to over 250,000 online users worldwide, including Microsoft, BBC, FIFA, Home Office, IKEA, and IBM and is a trusted supplier to universities, colleges, charities, not-for-profit organisations, local and central government departments. SmartSurvey leads the way in helping organisations switch from offline data collection methods to fully secure, managed and hosted online solutions. Government departments using SmartSurvey include; the Home Office, Department for Education, Environment Agency, HM Treasury, Ministry of Defence, Her Majesty’s Passport Trust, HMRC, NHS Police forces and over 60 councils. SmartSuvey is a freemium software solution, people can use it to create and distribute a survey for free or pay to use more advanced features.

    • How does SmartSurvey benefit them?

      The software allows for the design, capture, analysis and reporting of all types of data. SmartSurvey account holders benefit from being able to use online customisation tools and advanced reporting features. Customers can generate online survey invitations digitally via email and SMS, share them via social media and embed them directly onto websites or use custom pop-up surveys triggered by time on page or exit intent. Results can be viewed in real-time and exported in CSV (Excel) for analysis. All Enterprise Plus customers benefit from the ability to white label surveys to build brand consistency and develop trust. Paid plans also benefit from access to Managed Services, if you don’t have the time to create your survey the SmartSurvey team can build, brand and distribute your survey for you. All you have to do is supply the questions and then view the results as they come in! Customers also have the ability to buy responses through the SmartSurvey Consumer Panel service enabling access to an audience of over 7 million people in 80+ countries to gain quality insight at speed.

    • How technical do users need to be to use SmartSurvey's software?

      SmartSurvey’s platform enables any one to easily build online surveys and forms, with no HTML or programming knowledge required. All users have access to see results in real time and can use ready made templates to be collecting data in minutes.

    • What makes SmartSurvey a leader in this space?

      SmartSurvey isn’t just about providing great tech, we have an exceptional team working behind the scenes.Unlike many other competitors, we can develop custom solutions to meet your exact project specifications, ideal for organisations with complex data collection requirements. For Enterprise customers our on-boarding process ensures you’ll be seamlessly setup and getting value from our software quickly, you'll have access to Customer Success team who are on hand to provide personalised support and help you achieve your short term objectives and longer term goals. SmartSurvey also provide support for all users via phone, in app ticket and email with an average response time for support tickets of just 10 minutes, we make sure all our users get help when they need it.

    • Who are SmartSurvey's biggest competitors (3-5 companies)?

      • SurveyMonkey
      • Qualtrics
      • TypeForm

    • How/why is SmartSurvey better than those competitors (or most others in their market)? What about SmartSurvey is unique, stronger, easier, etc.?

      SmartSurvey launched in response to customer demand, as there was a lack of online services that offered high levels of security and assurances that data is stored and backed up within the UK and not transmitted outside the EU. This has been a key selling point and growth milestones continue to be exceeded year-on-year. Recognising the need for security has been essential for customers and a solid policy for protecting systems and data in cyberspace was developed.All data, including backups,
      and all development and support functions are in the UK and Ireland, you and your respondents can have complete confidence your data will not be transferred outside of the country unlike many competitor solutions. SmartSurvey is ISO27001 and Cyber Essentials Plus accredited. These independent assessments ensure SmartSurvey not only have robust security processes in place, but their people have the correct behaviours embedded to ensure consistently high data security standards. SmartSurvey is Data & Security protection tool-kit approved, a pre-requisite for handling highly sensitive information for the NHS. SmartSurvey is also an approved vendor for Crown Commercial Services to be able to supply software to the government and public sectors.

    • What kind of features can customers expect SmartSurvey to release in the near future? And longer term?

      SmartSurvey stays abreast of trends and technologies, allowing for the seamless integration of customer surveys with online media channels, apps and tools. SmartSurvey is refining a comprehensive business growth and marketing strategy and plans to double down on its core offering – 100% personal, one-to-one online service. No other competitor offers this at the same level as SmartSurvey.

    • Which popular or common software does SmartSurvey integrate with?

      SmartSurvey has partner integrations with Salesforce and Zapier allowing customers to automate areas of customer business management and integrate with over 700 software solutions.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for SmartSurvey. If it's not simple, use broad estimates or ranges for typical setups.

      Basic - free
      Pro - £30/month OR £360/annual
      Business - £50/month OR £480/annual
      Business Team - £30/user/month
      Enterprise Team - £75/user/month
      Enterprise Plus - tailored for you

    • Does SmartSurvey offer a trial or free download available?

      Yes, customers can create basic surveys for free and SmartSurvey offers a 14-day free trial of the Pro, Business & Enterprise plans with no credit card required. SmartSurvey offers a Student Account which is fully loaded with all the features and benefits of a Business or Professional Account but discounted by 50%.

    • Does SmartSurvey offer any kind of training/education for their product?

      SmartSurvey host free online and face-to-face demonstrations of the software and there is a comprehensive online help guide written by experts which can be freely accessed by all users. Regular blogs are published that explain to users how to set up surveys and use advanced features. Enterprise customers benefit from a dedicated Account Manager as well as access to the Customer Success Team who will work with you to achieve your goals and objectives.

    • Describe the implementation process and timeline for SmartSurvey software.

      Customers get instant access to use the software and the help guides when they register for an account. Users can cancel a paid plan at any time straight from their account page. Users can upgrade and downgrade at any time, there is no minimum contract. Users can be up an running in very little time. For more complex projects SmartSurvey can provide additional training.

    • What are the SmartSurvey support options? List all.

      Customers can contact SmartSurvey via email, over the phone and submit support tickets from their account. Customers with a Business Account users have access to a dedicated account manager for personal online assistance.

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