"Personnel managers often think in processes. They try to make things efficient, to implement orders from the management or the board, but sometimes forget the employee perspective. In recruiting, still quite a lot of importance is attached to it, as the personnel manager acts like a sales representative. However, once …

"We often talk about user or customer experience. But an elementary part of the company is missing – the employee experience. Satisfied and motivated employees build the main base for a company’s success. In the field of experience management it is believed that the employees of a company are in …