"The cable cars in Serfaus-Fiss-Ladis decided to use this new methodology of mobile ethnography because it offers them the advantage to generate more in-depth qualitative data at lower cost."
"We often talk about user or customer experience. But an elementary part of the company is missing – the employee experience. Satisfied and motivated employees build the main base for a company’s success. In the field of experience management it is believed that the employees of a company are in fact the most important interface, or expressed differently: the most important touchpoint – between the customer and the company."










