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Smaply

Read 13 Smaply reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch 5 customer videos to see why companies chose Smaply as their Customer Experience Systems

Software and inspiration for experience innovators. The team behind Smaply provides you with tools and insights for successful customer experience management: innovate the customer journey together with your team and bring customer-centricity to your organization. Smaply app (www.smaply.com) enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program, they help teams to understand and apply human-centered approaches. Smaply blog (www.smaply.com/blog) provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more. Smaply shop (www.shop.smaply.com) provides you with workshop supplies you need for journey mapping workshops: templates, books, and stickers to engage with people.

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  • 13 Testimonials View
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Customer Rating Review Score based on 1206 reference ratings
4.8/5.0 (1206)

13Testimonials

  • "It is interesting to see of which elements their holiday was composed of, get detailed insights into the guest’s personal journeys and detect what is really important for them."

    Sylvia Prunthaller Service Designer

  • "The cable cars in Serfaus-Fiss-Ladis decided to use this new methodology of mobile ethnography because it offers them the advantage to generate more in-depth qualitative data at lower cost."

    Christof Schalber Project manager at cable car Komperdell

  • "Service design is not just a methodology for projects but also kind of a mindset that can really change your daily work."

    Maik Medzich Service Designer
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13 Case Studies

  • Royal Ontario Museum - Customer Case Study

  • Journey mapping in a global japanese electronics corporation

    John Tason Agile Business Analyst / Product Owner

  • Stby - Customer Case Study

    Sophie Knight Design Researcher
12 more case studies currently locked

5 Customer Videos

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Additional Smaply Information & Resources

Read Smaply Reviews, Testimonials & Customer References from 13 real Smaply customers.

Browse Smaply Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Smaply.

Watch Smaply Customer Videos to learn why 5 businesses chose Smaply.

FeaturedCustomers has 1,923,490+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.