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Software and inspiration for experience innovators. The team behind Smaply provides you with tools and insights for successful customer experience management: innovate the customer journey together with your team and bring customer-centricity to your organization. Smaply app (www.smaply.com) enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program, they help teams to understand and apply human-centered approaches. Smaply blog (www.smaply.com/blog) provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more. Smaply shop (www.shop.smaply.com) provides you with workshop supplies you need for journey mapping workshops: templates, books, and stickers to engage with people.
"We have a lot of fragmentation and business unit silo mentality. When external companies want to collaborate with us it is very difficult for them to find their way, contact …
"Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices. Personas and stakeholder maps …
"The idea was to first start with employees. But we quickly understood that the whole situation was very emotional with CAJ management having changed already for the third time within …
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