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Smaply

Read 13 Smaply reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 5 customer videos to see why companies chose Smaply as their UX Research Software

Software and inspiration for experience innovators. The team behind Smaply provides you with tools and insights for successful customer experience management: innovate the customer journey together with your team and bring customer-centricity to your organization. Smaply app (www.smaply.com) enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program, they help teams to understand and apply human-centered approaches. Smaply blog (www.smaply.com/blog) provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more. Smaply shop (www.shop.smaply.com) provides you with workshop supplies you need for journey mapping workshops: templates, books, and stickers to engage with people.

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  • 13 Testimonials View
  • 17 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 1320 reference ratings
4.8/5.0 (1320)

13Testimonials

  • "It is interesting to see of which elements their holiday was composed of, get detailed insights into the guest’s personal journeys and detect what is really important for them."

    Sylvia Prunthaller Service Designer

  • "We were aware that you can’t capture someone’s perceptions, beliefs and behavior around food in a single on-off interview. What people say at one point of time and what they …

    Sophie Knight Design Researcher

  • "Service design is not just a methodology for projects but also kind of a mindset that can really change your daily work."

    Maik Medzich Service Designer
12 more testimonials currently locked

17 Case Studies

  • Journey mapping in a global japanese electronics corporation

    John Tason Agile Business Analyst / Product Owner

  • Developing a mobile app through journey mapping

    Nancy Benovich Gilby Former Ehrenberg Director of Entrepreneurship & Design Clinical Associate Professor

  • Community Empowerment Lαβ - Customer Case Study

    Vishwajeet Kumar Founder and CEO
16 more case studies currently locked

5 Customer Videos

4 more videos currently locked

Additional Smaply Information & Resources

Read Smaply Reviews, Testimonials & Customer References from 13 real Smaply customers.

Browse Smaply Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Smaply.

Watch Smaply Customer Videos to learn why 5 businesses chose Smaply.

FeaturedCustomers has 2,123,313+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.