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HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and build loyal relationships.
Knowledge Powered Solutions (KPS) offers Knowledge Management Software that improves customer service at the same time as delivering operational efficiencies for many organisations across different industry sectors. KPS specialises in providing Knowledge Management solutions for Internal Knowledge Management, Contact Centres, Service Desks, Shared Service Environments and Web Self-Service. They provide knowledge management (km) solutions that deliver efficiency savings, enhanced staff performance and increased customer service for organisations across the world.
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent’s time is spent only on what’s actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.
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