279 Slalom Testimonials

“We pride ourselves on offering an elevated service experience and we want that to start before you get on the ship.”

“The Slalom team has been an incredible partner for Holland America Line. They have helped us evaluate and solve multiple business problems with the application, and their team was there every step of the way from discovery to training and deployment. The feedback from staff and guests has been remarkable, proving that Slalom truly understands mobile as a strategic channel.”

“It’s still very early in the game. But we have some advisors that are having record years in this COVID-19 environment. They’ve embraced digital processes, virtual technology, and virtual relationship management. And a lot of really exciting things are still to come in 2021.”

"We asked ourselves: Would we have a partner that would stay with us and work through the problems? And Slalom didn’t walk away."

“It gave us the opportunity to have more robust data refreshes and a securable source of information. We could have backup information in the UK, for instance, and our main source data in Canada.”

“We believe in the cult of the Customer.”

“We needed a partner to ensure that we were able to meet all of our benchmarks in order to deliver a system in a very short turnaround."

“I had years of experience working with the Slalom team, so I felt comfortable with them coming in and helping us out.”

"Slalom challenged our thinking. We now have a strong sense of where we want to take our technology operations."

“We’re always thinking about the next steps. We’re excited to be collecting that direct feedback so that we can enhance their college experience.”

“Everything we do starts with an agent selling our policies. We take that relationship culture, and we extend it to our associates, our customers, as well as our vendors. I felt that Slalom presented itself as an organization that wanted a long-term relationship, not just a short-term contractual win.”

“They have good ideas and industry perspective. They challenge us appropriately. They coach us on technology, trends, and best practices. I would say it’s been a very, very good partnership.”

"Slalom was so responsive that oftentimes they knew what we needed before we did. They were always a couple of steps ahead and made sure we didn't lose sight of where we needed to be."

“DECIEM's first approach was to engage an expert system integrator (SI) for each Salesforce cloud to help us with the implementation, Each SI was excellent on their own, but their approaches were different and not necessarily compatible with each other. It was like assembling a team of top chefs to cater an event, all wonderful on their own but each with a different cooking style. The result, instead of a feast, started looking more like a potluck. We needed a master chef with a common vision in all the clouds to make sure our ecosystem grew organically.”

“There was a huge risk factor. If anything happened to that building or those files, all our client records and donor info would be gone, These are really critical pieces to the organization. We needed to get into this century.”