I have been using SiteLink for 12 years, and it wasn't until about one year ago that I went from SiteLink Stand Alone to SiteLink Web Edition. I should have made the change sooner, but I, Amy Cardinale was hesitant to make the change until my son joined our company. He has a degree in computer science, and he told me that I had to get in the 21st century to stay competitive. I absolutely love SiteLink! It all began when I met Bob at the one and only show I attended years ago, his personality and salesmanship was great. I felt comfortable because he told me SiteLink has great tech support. He was right. People like James and Steve are fantastic. When I call tech support, I know that I am talking to someone at SiteLink and not at an outsourced company in another continent, which means that the tech support person knows what they're doing. Tech support is the number one reason I stay with SiteLink. The second reason I stay with SiteLink is because it's very user-friendly. Everything I need is self-contained in the program and it makes operations so much easier. Reports are concise and they keep me up-to-date with my operations. They give visibility to changes that need to be made to maintain high occupancy. Also, getting on board with SiteLink is very easy. Just for kicks, I shopped around to compare SiteLink to other programs, and I found that there just isn't any comparison. All around SiteLink is a great program. My 2015 self-storage prediction is that we will see many new self-storage facilities pop up. I am on 9-acres with 700 units and over 500 tenants, and I am always 95% full. Our second location that uses SiteLink is a 20,000 square foot warehouse that stores upper scale cars, boats, trucks -- and it is also running at 95% full. New companies that are on the horizon should definitely choose SiteLink. It will be a big asset to get their business up and running much quicker.

We recently opened a third location office which is operated remotely. One of our managers who is tech savvy likes the fact that he can operate that location from Bronson Parrish anywhere. If I am out of town on business, it's easy for me to have a manager to take care of payments and other day-to-day operations. Payments are easy to process, and I really like the Google Maps functionality and the ability to print out invoices automatically. Reports are great -- there is just about any kind of report you want. The other accounting programs are intimidating. Before I selected SiteLink, I did very in-depth research and even did a few trials with other software programs. They were not user-friendly like SiteLink. What sold me on SiteLink is that it's very intuitive. It's easy to teach someone that hasn't previously used management software. I am not good at making predictions, but what I would like to see in 2015 is the ability to integrate with tablets. I predict SiteLink will come out with an expanded tablet integration that offers more functionality.

SiteLink has been a blessing from day one, everyone from software sales to merchant services has been incredible. The tech staff spent a couple hours just helping me get the demo installed on my computer before I had spent one dime with them, really shows a level of commitment when I had not even paid for anything yet. We are one month in with our new facility and SiteLink has been an ease and techs are just one phone call again. I would highly recommend to any other operators of any size.

SiteLink's revenue management is one of the most important features for us. A lot of Operators in the industry are starting to implement tenant rate increases and change street rate prices on a more frequent basis. This is a good thing for our industry. We use many of SiteLink's tools, especially the reporting tools, to make assumptions and decisions about our tenant rate increases and street rate prices. Many in the industry believe occupancy as the only revenue driver, but higher revenue isn't always tied to occupancy. Our top line has gone up significantly while in some cases occupancy has decreased." The self-storage industry has always been behind the rest of the business world in regards to technology. But, it's nice to see that we are slowly starting to make great strides. SiteLink is always innovating to keep up with the times. SiteLink eSign™ is one example. It's nice to have everything in one solution, and I am sure SiteLink will continue to expand their services in 2015 and beyond to be the one source for an owner or operator to successfully run their business.

We’ve had SiteLink Web Edition since we started with just the one storage location. The software is constantly improving and has grown with us.

The SiteLink Certified Professional Course is extremely valuable. It’s not only great training for new users, but also ideal for folks who’ve used SiteLink for a while as an opportunity to review, re-learn, and polish our skills.

We switched to SiteLink Merchant Services and cut the time we spent reconciling immediately. OneSupport made the change seamless for us. The ease of use for managers and back office is noticeably superior.

I would like to publicly recognize the entire staff at SiteLink for helping me get through a really difficult task. When I took over management of a poorly organized self-storage facility in New Hampshire, I was given “carte blanche” from the owners to straighten out the mess. I immediately requested they purchase the SiteLink StandAlone PC-based management software package. Bob Myers, Senior Sales Executive at SiteLink, knew I had a mountain of difficulties ahead of me and advised me all along the way, never losing patience. I quickly discovered many discrepancies left behind due to the previous manager’s lack of proper management software and poor record-keeping skills. Using SiteLink, I was able to resolve issues with unit count, tenant records and vacancies. I even had to move-out and move-in a few customers just to get the record straight. I could not have done this without Bob and his band of merry software engineers! They were there for me when I had the craziest questions and complicated situations. The professionalism and high competency of everyone at SiteLink is to be commended, and I want to sincerely thank Bob and the engineering staff for their unwavering and helpful support.

After switching to SiteLink Merchant Services, our payment processing is running flawlessly. If I ever need assistance the SiteLink team is quick to respond with excellent service. I'm extremely happy!

The product is outstanding; it is comprehensive and instinctual to use. The customer service is exceptional.

Our company converted all of our 3, soon to be 4, facilities to SiteLink from various other software and there is absolutely no comparison. From customization, ease of use, convenience and an outstanding sales and support staff SiteLink truly is a superior product. We are continually grateful to them for helping us move our business forward.

I cannot say enough good things about SiteLink customer support! The technicians are unparalleled. I have never spoken to anyone who didn’t know every single thing about the software. Every little question I have they totally answer and totally fix the problem for me by talking me through it or by taking control of the computer to show me how. They are all highly professional, very polite, and go above and beyond to answer all of my questions.

A lot of my success is due to the software that I invest in. With SiteLink, it’s very time effcient because we don’t have to process invoices. Everything all around and in the program saves us valuable time.

I worked with representatives from both SiteLink software and SiteLink Merchant Services on a software transition of our newly acquired facility in Ohio. I cannot say enough about how positive of an experience I have had working with them both. They have both been incredibly proactive and responsive throughout the process and, perhaps more importantly, have both been friendly, energetic, enthusiastic and patient during a somewhat complex and convoluted process. I can’t recall having such an enjoyable and easy time working with two individuals in a business setting before.