"In critical moments, technology makes a difference. During the recent passage of Hurricane Ernesto through Puerto Rico, Quantum faced the challenge of canceling and rescheduling essential medical services in record time. Thanks to the predictive power of the SIP Caller dialer, we were able to contact more than 600 patients in less than 48 hours, managing the cancellation and rescheduling of appointments in an individualized, precise and timely manner. This significantly reduced the risk of exposure to the atmospheric phenomenon for patients and ensured effective communication in logistics management. Without a doubt, this is a tool that we will implement in our standard communications operations."