23 Shop-Ware Testimonials

“I oversee the operations of four locations and Shop-Ware has made all of the difference in the world for me. I can see everything that is going on at any time, from anywhere. No more remote logging into four different computers. The analytics section has been vital for auditing margins and looking for trends between stores. Shop-Ware helps me manage everything better. I can clearly identify which advisors are struggling to close sales. I can also see technicians that aren't recommending as much work as other technicians. Shop-Ware gives me the numbers I need to manage my business in a clear manner.”

“Shop-Ware makes my life so much easier and I get unbelievably positive feedback from our customers.”

“We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that.”

"Tech satisfaction is up. Productivity is up. The past way we were doing it, we were very unproductive and now sales are up."

"Shop-Ware allows us to communicate the professional standards we adhere to in order to make sure that our customer’s vehicle is receiving the proper care and attention. We can see that our customer’s appreciation for what we do has grown over the past few years since moving to Shop-Ware, they can see that we’re pro’s and can transact at the pro-level as well!"

"The Shop-Ware package is easy and intuitive. My staff took to it like a duck to water. Techs saw a boost in efficiency and more completed hours instantly. Sales staff tells me ‘it just gets better every day,’ and customers tell me, ‘the dealership does not have anything like this."

“Web-based so we no longer need a server on site. Built in estimating, integration with QuickBooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.”

“Parts management is pretty awesome, I know if I have a part in stock for the next few days appointments and when I need to make a stock order all I do is make a couple of clicks and BAM I am done. This tool is saving time, we are able to get more done.”

“With canned jobs and past services, I’m writing up $4,000 tickets in minutes - when it used to take me over an hour.”

“Shop-Ware integrates everything I need for managing appointments, performing inspections, writing estimates, ordering parts, and communicating with customers in one package. Particularly happy that it has built in digital inspection capability, allowing me to avoid third-party add-ons at additional cost.”

“Shop-Ware allowed us to pick the work that we wanted to do and turn over the work we didn’t. Our average RO went from $450 a year ago to $650-700 this summer. Switching $79.95 tickets to $250 minimum has brought up our average RO tremendously.”