23 Shop-Ware Testimonials

"Shop-Ware allows us to communicate the professional standards we adhere to in order to make sure that our customer’s vehicle is receiving the proper care and attention. We can see that our customer’s appreciation for what we do has grown over the past few years since moving to Shop-Ware, they can see that we’re pro’s and can transact at the pro-level as well!"

"The Shop-Ware package is easy and intuitive. My staff took to it like a duck to water. Techs saw a boost in efficiency and more completed hours instantly. Sales staff tells me ‘it just gets better every day,’ and customers tell me, ‘the dealership does not have anything like this."

“With canned jobs and past services, I’m writing up $4,000 tickets in minutes - when it used to take me over an hour.”

"You and your team provide the support and service that have really made Shop-Ware stand out as the right move. You continually excel and solve the curve balls we throw at you. We have been and will continue to be a demanding client and you have met the challenge with impressive capabilities and vigor. Heep up the great work."

"Tech satisfaction is up. Productivity is up. The past way we were doing it, we were very unproductive and now sales are up."

“After implementing Shop-Ware, my monthly gross profit went from 50% to 58%. With Shop-Ware, I put extra gross profit dollars on the bottom line every year.”

“We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that.”

"Since using Shop-Ware’s GP Optimizer, we have noticed a significant increase in our gross profit per ticket. This feature has allowed us to get our parts margins within a set height range so we can receive predictable GP patterns each week. It’s as simple as telling the Optimizer our desired parts GP % and it automatically sets our pricing to hit the target.”

“Shop-Ware provided 75% time savings on writing estimates and 50% time savings on customer communication. The throughput of our shop has increased dramatically since using Shop-Ware.”

"We’re a very data-driven business. That keeps us with Shop-Ware. We can see the trends and I like pulling up auto repair analytics data on my phone. It’s a godsend."

"I switched since it integrated with my shop management system and my workflow management system. It’s easy, it’s the easiest thing, like if you have anything associated with work or headaches, and it has to do with credit cards, use this service since there’s no work and there’s no headaches. Also, we love Text-to-Pay. It gives customers the opportunity for night pickup or have someone else pick up their car of times where the customer can’t come get it!"

“Shop-Ware integrates everything I need for managing appointments, performing inspections, writing estimates, ordering parts, and communicating with customers in one package. Particularly happy that it has built in digital inspection capability, allowing me to avoid third-party add-ons at additional cost.”

"I love being able to do parts ordering straight from the program. It helps me keep up on things we stock at our repair shop. The biggest key is using the same part numbers as your supplier."

"Since we were using a custom system, the mechanics had no input into anything accounting-wise. They had to write notes on paper and bring them to people for approval."

“Shop-Ware makes my life so much easier and I get unbelievably positive feedback from our customers.”