23 Shop-Ware Testimonials

“Best decision/investment in shop software we have made I have seriously never dealt with any organization that has had this high a level of customer service!”

"The Shop-Ware package is easy and intuitive. My staff took to it like a duck to water. Techs saw a boost in efficiency and more completed hours instantly. Sales staff tells me ‘it just gets better every day,’ and customers tell me, ‘the dealership does not have anything like this."

"Tech satisfaction is up. Productivity is up. The past way we were doing it, we were very unproductive and now sales are up."

“Shop-Ware makes my life so much easier and I get unbelievably positive feedback from our customers.”

"Since we were using a custom system, the mechanics had no input into anything accounting-wise. They had to write notes on paper and bring them to people for approval."

“Parts management is pretty awesome, I know if I have a part in stock for the next few days appointments and when I need to make a stock order all I do is make a couple of clicks and BAM I am done. This tool is saving time, we are able to get more done.”

“Shop-Ware is the only choice. If you’re wanting to be with a company, that’s the leader in the industry, it’s going to help them not only survive, but improve their business, improve the perception of the industry, improve their relationships with their clients. And it’s going to be at an automated level.”

“I have always wanted the features Shop-Ware provides. This software puts me heads and shoulders above my competitors.

"Shop-Ware allows us to communicate the professional standards we adhere to in order to make sure that our customer’s vehicle is receiving the proper care and attention. We can see that our customer’s appreciation for what we do has grown over the past few years since moving to Shop-Ware, they can see that we’re pro’s and can transact at the pro-level as well!"

“After implementing Shop-Ware, my monthly gross profit went from 50% to 58%. With Shop-Ware, I put extra gross profit dollars on the bottom line every year.”

"We’re a very data-driven business. That keeps us with Shop-Ware. We can see the trends and I like pulling up auto repair analytics data on my phone. It’s a godsend."

“With canned jobs and past services, I’m writing up $4,000 tickets in minutes - when it used to take me over an hour.”

“I oversee the operations of four locations and Shop-Ware has made all of the difference in the world for me. I can see everything that is going on at any time, from anywhere. No more remote logging into four different computers. The analytics section has been vital for auditing margins and looking for trends between stores. Shop-Ware helps me manage everything better. I can clearly identify which advisors are struggling to close sales. I can also see technicians that aren't recommending as much work as other technicians. Shop-Ware gives me the numbers I need to manage my business in a clear manner.”

“Shop-Ware allowed us to pick the work that we wanted to do and turn over the work we didn’t. Our average RO went from $450 a year ago to $650-700 this summer. Switching $79.95 tickets to $250 minimum has brought up our average RO tremendously.”

“We wanted an SMS package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals.”