“Customer complaints about ‘Where is my order?’ were constant. It impacted our brand reputation and pulled focus away from growth and product innovation, were focused on micromanaging our 3PLs instead of growing our business.”

“We knew where we could make an impact, and fulfillment wasn’t it. We wanted to come out of the gate looking and operating like a seasoned brand, not like a startup cramming inventory into a garage. Managing fulfillment manually wasn’t an option.”

“As a large CPG that has been through several fulfillment partners in the last few years, we can finally say that we found a home. What sets ShipMonk apart from our previous providers is their approach to our relationship as a true partnership and their desire to grow and improve …

“We launch new styles almost weekly for pre-order, observe what performs well, then scale production quickly for successful items, This agility is possible because we are vertically integrated, owning our factory in Brazil, which allows us to move from development to production in weeks, unlike the typical 8-12 month cycle.”

“When people see our custom packaging, they know it’s not a Mickey Mouse operation, It’s professional, polished, and it reflects the care we put into our product.”

“They took the time to understand what makes our business tick and tailored their approach to meet our needs. It was obvious that we weren’t just another account to them. That really made staying with them an easy choice.”