“Because of the sheer volume of calls we were receiving during the lockdown, we needed to move away from having an agent on the phone with a customer talking them through the process, especially when they were repeatedly answering the same questions. We needed to find a different method.”

“The ServisBOT platform met our criteria. We started with a simple bot with menu-based guidance, that allowed customers to select the questions they wanted to ask from the main menu. We were able to automate answers to these questions in front of our live chat functionality, resulting in a lower …