ServisBOT Conversational AI Platform helps businesses automate interactions across customer and employee journeys using AI. From acquisition to servicing to retention, their AI-powered solutions for insurance, financial services, energy & utilities, telco, travel and other sectors use automation combined with virtual assistants/chatbots to simplify key processes, achieve higher efficiencies and streamline operational costs, while driving growth and loyalty. Their multi-bot architecture makes it easier to create and manage conversational AI experiences, across multiple NLPs in complex enterprise environments and supports ease of scaling and improved bot performance without sacrificing quality. Their platform offers a suite of tools and services that enable IT and businesses to easily build digital/virtual assistants/chatbots, improving customer/employee engagement across all channels (web, mobile, SMS, social, voice). The platform is built on an enterprise-grade architecture that supports centralized security, integration and deployment.
"We’re now integrating the digital AI assistant with some of our APIs, so we’re able to provide either senders or recipients with some visibility on the real-time status of their transfer. This is the first time we’ve been able to do this for recipients. So, if a payment has been paused because we need their ID, we can point people to the place where they need to upload that ID.”
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