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Serval

Read 14 Serval reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 2 customer videos to see why companies chose Serval as their IT Service Management Software

Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.

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  • 14 Testimonials View
  • 3 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 302 reference ratings
4.8/5.0 (302)

14Testimonials

  • "Even though the number of requests has gone up 30-40%, the burden of responding to tickets has actually gone down. That’s not a sentence you hear often."

    Kyle Randolph Chief Information Security Officer & VP of Engineering

  • “Serval turned a painful manual Terraform process into an automated workflow in minutes. That’s when I was like - wow."

    Brandon Nath Corporate IT Lead

  • “Like having a helpful coworker in Slack.”

    Beejoli Shah Communications
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3 Case Studies

  • Serval Helps Scale Mercor's Global Business by Automating the Automation

    Dana Stocking Head of IT

  • Serval Powers Together AI’s Just-In-Time Access Strategy

    Todd Thiel Security Engineer

  • Serval automates over 50% of Perplexity IT requests and all employee onboarding, …

    Vernon Man Head of IT
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2 Customer Videos

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Additional Serval Information & Resources

Read Serval Reviews, Testimonials & Customer References from 14 real Serval customers.

Browse Serval Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Serval.

Watch Serval Customer Videos to learn why 2 businesses chose Serval.

FeaturedCustomers has 2,121,872+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.