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Serval

Read 14 Serval reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 2 customer videos to see why companies chose Serval as their IT Service Management Software

Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.

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  • 14 Testimonials View
  • 3 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 196 reference ratings
4.8/5.0 (196)

14Testimonials

  • "Even though the number of requests has gone up 30-40%, the burden of responding to tickets has actually gone down. That’s not a sentence you hear often."

    Kyle Randolph Chief Information Security Officer & VP of Engineering

  • “We’re not building a traditional IT help desk. We want to automate as much as we can Serval is making it easy to scale efficiently.”

    Ben Pulver Head of IT & InfoSec

  • "We had to scrape our brains off the wall after the end of the first call. We immediately became rabid advocates, campaigning to get Serval into our environment."

    PJ Barry Director, IT Support and Engineering
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3 Case Studies

  • Serval automates over 50% of Perplexity IT requests and all employee onboarding, …

    Vernon Man Head of IT

  • Serval Helps Scale Mercor's Global Business by Automating the Automation

    Dana Stocking Head of IT

  • Serval Powers Together AI’s Just-In-Time Access Strategy

    Todd Thiel Security Engineer
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2 Customer Videos

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Additional Serval Information & Resources

Read Serval Reviews, Testimonials & Customer References from 14 real Serval customers.

Browse Serval Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Serval.

Watch Serval Customer Videos to learn why 2 businesses chose Serval.

FeaturedCustomers has 1,914,140+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.