Serval

Read 14 Serval reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 2 customer videos to see why companies chose Serval as their

Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.

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  • 14 Testimonials View
  • 3 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 120 reference ratings
4.8/5.0 (120)

14Testimonials

  • “We were looking for an AI-native solution to spend less time on IT ticketing. Serval fits our vision and will be a lasting part of our evolving tech stack."

    Dongting Wu Security Engineer

  • "Now, even if I’m on vacation, employees still get a response. They feel like they’re heard and their requests aren’t just disappearing into the void."

    Jonathan Hoium IT Specialist

  • "We’ve saved days, not minutes or hours, but days of time of having to wait because Serval does a lot of the automatic provisioning for us."

    Derek Chamorro Head of Security
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3 Case Studies

  • Serval Powers Together AI’s Just-In-Time Access Strategy

    Todd Thiel Security Engineer

  • Serval Helps Scale Mercor's Global Business by Automating the Automation

    Dana Stocking Head of IT

  • Serval automates over 50% of Perplexity IT requests and all employee onboarding, …

    Vernon Man Head of IT
2 more case studies currently locked

2 Customer Videos

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Additional Serval Information & Resources

Read Serval Reviews, Testimonials & Customer References from 14 real Serval customers.

Browse Serval Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Serval.

Watch Serval Customer Videos to learn why 2 businesses chose Serval.

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