“Yes, since we’ve been able to customise tasks, we can actually build in the ones that relate to our advisory services. For example, there is a bit of financial consultancy that I do for restaurant chains. I have a framework of the tasks that I follow, and I’ve been able …

“I didn’t want to be the kind of accountant that only sees their clients once a year. I wanted to be a hands-on accountant, but with all the benefits of having great systems and tech behind us. I didn’t want to create a business that was totally reliant on people …