“Operationally, the whole process has been extremely smooth. The fact that there was no disruption is a huge benefit for the team. Very little additional training was required, average call handling time has been maintained at its target level, and feedback has demonstrated that donors have found the payment process …

“Semafone and 360 Solutions went beyond the call of duty to ensure we were able to maintain continuity of service for customers during the implementation phase. Our agents have found the system really easy to use and feedback from customers has been very positive. Not only are they happier about …