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Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
"Semafone enabled us to balance the best of both worlds we are securing our data and simplifying compliance, while improving the patient experience. Our patients understand that their information is …
"The synergy of our expertise in contact centre technologies and Semafone’s security know-how is a perfect fit. Our combined technical understanding and practical operational experience makes it easy for organisations …
“Operationally, the whole process has been extremely smooth. The fact that there was no disruption is a huge benefit for the team. Very little additional training was required, average call …
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