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Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
"Our Partnership with Semafone has been very strong from day 1. Their commitment to Genesys is tremendously huge and their technology is a perfect fit for our customers. It’s stable, …
“We exist to serve our customers, and part of our service mission is providing the best possible customer experience, no matter how they choose to interact with us as a …
"The Semafone team is extremely professional and has been an absolute pleasure to work with. When we need assistance, it’s always provided professionally and effectively."
Read Semafone Reviews, Testimonials & Customer References from 31 real Semafone customers.
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