Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
“Semafone’s proven experience in dealing with high volumes of card transactions, along with the industry knowledge of its team, meant that it really stood out from other solutions. We have been able to remove our contact centre completely from PCI scope while providing our customers with absolute confidence in the security of their card transactions. Delivering a positive customer experience is at the heart of our operations and Semafone is really helping us to achieve this.”
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