Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
“Cardprotect Voice+ did everything it promised and the team at Semafone were a joy to work with, supporting us at every step. This gave us the confidence to take advantage of Semafone’s platform services, which would provide further levels of security by removing the data from our systems completely. We set the wheels in motion to roll out a far more integrated program that involved moving our call routing through Semafone.”







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