Secomea Testimonials

“It is difficult to know exactly what the problem is until you visit the site, so we cannot prepare adequately, and our customers have to shut down their equipment until our visit. In addition, parts may need to be arranged after visiting the site, which further delays repair. In the past, some customers had to stop their operation for several days. To improve this maintenance system and avoid shutdown, we discussed the possibility of implementing remote access to identify problems before visiting sites. With such a system, operation could be restored sooner, contributing to the stability of customer facilities."

“Using Secomea’s remote access solution and Okura Yusoki’s self-developed IoT gateway, our engineers can now monitor the status and operational data of customer equipment without having to travel. With the installation of a web camera for clear visuals, we can now discover how a problem occurred before visiting the site. This kind of information was difficult to obtain over the telephone. Now we are able to repair equipment more quickly and are enjoying the benefits of remote access."