“Due to the pandemic, it has become difficult to provide on-site maintenance and troubleshooting for our customers, both in Japan and abroad. For overseas customers in particular, the use of remote services is expanding rapidly, especially in Asia, as it has become extremely difficult for us to visit their plants."

“Many of our customers’ facilities have high security requirements, so simply connecting to the internet is not secure enough. When pursuing a solution, we prioritized a high level of security, then looked for one requiring the least manpower and cost for implementation and operation."