“The personal approach of one-to-one conversations Satrix Solutions has with our valued customers aligns well with the high level of service they are accustomed to receiving. We rely on customer feedback to help design and refine our solutions. The insights we receive from Satrix are an important ingredient in ensuring we continue to provide an industry leading offering and service experience. Satrix Solutions has been a valued partner for WEX. The expertise they lend to our Voice of the Customer program has been essential as we continue to reinforce our customer experience focus and recognize the benefits of doing so.”
“We recently engaged Evan and the Satrix Solutions team to help us launch a Relationship NPS program at Shiftboard. Satrix managed the survey and reminder communication process effectively, ensured we collected a statistically significant set of survey responses, and delivered effective analysis and insights from the results to help drive our organization to respond effectively to the voice of the customer. The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program. The team is knowledgeable, easy to work with, responsive, and always had ideas on how to address constraints or issues that surfaced. The coaching and process insights that Satrix provided us were as valuable as the direct survey work itself. I would recommend the Satrix team to any organization looking to launch such an NPS program initiative.”
Curated is a customer-driven digital consultancy, developing clever strategies to help you meet your business goals. They’re passionate about the endless opportunities that digital offers brands — from optimising your day-to-day channel activity, to providing data insights that guide next quarter’s business plan or inspire a national campaign. They’re a team of strategists, tacticians and creatives, developing big-picture solutions to complex business problems always backed by data. They believe in pushing boundaries, stretching briefs and creating positive connections between brands and their customers.
Emerge Marketing Strategies is an elite marketing company in Sacramento, CA focused on delivering digital marketing solutions for businesses. They Get It - Marketing a business can be challenging. Managing the operations of the business and finding new ways to keep your business profitable should be your focus. You understand how to run and sell your business but do not have the time needed to advertise and market effectively. It is also costly to build out a marketing department in a timely manner.
Kind is a friendly collective of strategists, creatives and technologists based in Nottingham’s historic Lace Market. They specialise in producing digital work that focuses on the needs of their clients’ audiences while reaching their strategic goals.