“As a head of sales, I find it critically important to understand why customers buy from you, and why they don’t. Sometimes, your sales team can get candid feedback from customers – but most of the time, they get information that is incomplete. For example, when a customer chooses a …

“We recently engaged Evan and the Satrix Solutions team to help us launch a Relationship NPS program at Shiftboard. Satrix managed the survey and reminder communication process effectively, ensured we collected a statistically significant set of survey responses, and delivered effective analysis and insights from the results to help drive …