Satrix Solutions Testimonials

“We recently engaged Evan and the Satrix Solutions team to help us launch a Relationship NPS program at Shiftboard. Satrix managed the survey and reminder communication process effectively, ensured we collected a statistically significant set of survey responses, and delivered effective analysis and insights from the results to help drive our organization to respond effectively to the voice of the customer. The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program. The team is knowledgeable, easy to work with, responsive, and always had ideas on how to address constraints or issues that surfaced. The coaching and process insights that Satrix provided us were as valuable as the direct survey work itself. I would recommend the Satrix team to any organization looking to launch such an NPS program initiative.”

“Cority has benefited greatly from our ongoing partnership with Satrix Solutions. Our Sales Win Loss program has uncovered valuable insights that have been vital in helping us enhance our sales process, fine-tune our messaging, and respond quickly and effectively to changes in the competitive landscape.”