“Satrix Solutions is an expert at translating customer insights into improvement opportunities. More importantly, their Voice of the Customer programs are tailored to each client’s specific goals to ensure maximum impact across the organization. For Command Alkon, one element of the engagement that stands out is their deep knowledge around closed-loop best practices. Satrix Solutions developed a comprehensive plan and trained our staff to expertly conduct and document the closed-loop conversations with our customers. The training equipped our employees with new techniques that allow them to adeptly recognize touchpoints, which are pivotal to the customer experience; and empower them to find innovative approaches to enrich the experience. Thanks to Satrix Solutions, we have significantly strengthened our relationships with customers.”