“The platform also needed to be customizable enough to ensure uniformity across all properties while still allowing each property to add or change specific features that may be unique to that location. At the property level, the implementation of STS Cloud has helped team members manage their accounts, contacts, and bookings more efficiently. Reports are uniform and easily generated to communicate with other departments. Moreover, they can track history and communicate with clients on a more sophisticated level to ensure no information is lost. These insights are critical to our continued growth.”