“When people call in, they don’t realize they’re talking to an AI agent. That’s the whole game for us. With AI and machine learning, our platform can actually listen and respond in a manner that replicates and sounds like a human representative. Of course, the option to speak with a …

"We are exploring really exciting scenarios where AIs are not trying to pass as a human. For instance, brand characters may take your order for amusement park tickets or a mascot could answer questions about your insurance claim. I can see this type of entertaining customer engagement in the near …