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“The makepositive team includes some outstanding resources, with members who really know their stuff.”
“The combination of a number of different, unsupported ACDs and no formal planning approach meant that, while we were still delivering satisfactory call handling times, we were inefficient in our staffing plans. We therefore took the decision to implement a new infrastructure including a cloud-based telephony platform overlaid with an …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based …
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