“Simply, we are on a mission to deliver a best practice contact centre, A few years ago we were fourth in the Top 50 Companies for Customer Service and won Best Newcomer. So we knew we were doing well. But the evidence presented through this programme wasn’t enough. We needed to better understand how good the contact centre operation really was, and where we could implement improvements so that we were always delivering on the brand promise.”
“Makepositive helped Bruntwood migrate from a legacy homegrown CRM to Salesforce Sales Cloud and completely transform the end-to-end process of sales management and reporting.”












