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RouteThis

Read 10 RouteThis reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose RouteThis as their Customer Support Software

RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.

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Customer Rating Review Score based on 1159 reference ratings
4.8/5.0 (1159)

10Testimonials

  • “From my perspective, [RouteThis] makes for a spectacular customer experience, whether you’re technical or not."

    Dave Robson Customer Experience Manager

  • "RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY …

    Krista Wojciechowski Customer Experience Manager

  • “The onboarding was actually quite surprising and pleasant. The team at RouteThis took ownership of our learning and the incorporation of the application into our services. All the training collateral …

    Steve O’Donnell Assurance Manager (Telco)
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7 Case Studies

  • Trustpower Sees 47% Call Deflection and Faster Troubleshooting With Routethis

    Steve O’Donnell Assurance Manager (Telco)

  • How Rocketnet Cut Handle Times by 75%—and Boosted Customer Experience—using Routethis

    Simon Swanepoel Founder and CEO

  • How Cincinnati Bell Reduced Their Support Costs With Routethis

    Charles Moore Operations Manager
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Additional RouteThis Information & Resources

Read RouteThis Reviews, Testimonials & Customer References from 10 real RouteThis customers.

Browse RouteThis Case Studies, Customer Success Stories, & Customer References from 7 businesses that use RouteThis.

FeaturedCustomers has 2,005,178+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.