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RouteThis

Read 10 RouteThis reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose RouteThis as their Customer Support Software

RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.

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Customer Rating Review Score based on 1069 reference ratings
4.8/5.0 (1069)

10Testimonials

  • “RouteThis Core has been a fantastic tool to empower our customer support team to quickly identify the root cause of customer issues related to WiFi connectivity so that we can …

    Elana Fishman Chief Operating Officer

  • "RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY …

    Krista Wojciechowski Customer Experience Manager

  • “From my perspective, [RouteThis] makes for a spectacular customer experience, whether you’re technical or not."

    Dave Robson Customer Experience Manager
9 more testimonials currently locked

7 Case Studies

  • How Wyze Labs Uses Routethis to Support 350,000+ Users

    Elana Fishman Chief Operating Officer

  • Cincinnati Bell Uses Routethis to Reduce Truck Rolls and Keep Technicians Safe …

    Charles Moore Operations Manager

  • How Mercury Wireless Used Routethis to Reduce Technician Visits by Up to …

    Matthew Sams Customer Solutions Manager
6 more case studies currently locked

Additional RouteThis Information & Resources

Read RouteThis Reviews, Testimonials & Customer References from 10 real RouteThis customers.

Browse RouteThis Case Studies, Customer Success Stories, & Customer References from 7 businesses that use RouteThis.

FeaturedCustomers has 1,910,686+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.