RouteThis

Read 10 RouteThis reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose RouteThis as their

RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.

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  • 10 Testimonials View
  • 7 Case Studies View
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Customer Rating Review Score based on 1026 reference ratings
4.8/5.0 (1026)

10Testimonials

  • "RouteThis gives agents a level of confidence to believe in what they’re telling people, which is really important. It’s a big part of managing those situations: sitting back and letting …

    Mark Bonner Customer Experience Manager

  • "We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile-long lists of step-by-step instructions that most users would likely refuse to follow. RouteThis will …

    Sebastian Ivanisky Chief Technology Officer

  • "A customer who was out of service and was either ill or not wanting to allow a technician into their home may have to potentially be without the service for …

    Charles Moore Operations Manager
9 more testimonials currently locked

7 Case Studies

  • Trustpower Sees 47% Call Deflection and Faster Troubleshooting With Routethis

    Steve O’Donnell Assurance Manager (Telco)

  • How Mercury Wireless Used Routethis to Reduce Technician Visits by Up to …

    Matthew Sams Customer Solutions Manager

  • How Start.ca Transformed the Customer—and Support Representative—experience With Routethis

    Al Uniac Director of the Customer Experience Group
6 more case studies currently locked

Additional RouteThis Information & Resources

Read RouteThis Reviews, Testimonials & Customer References from 10 real RouteThis customers.

Browse RouteThis Case Studies, Customer Success Stories, & Customer References from 7 businesses that use RouteThis.

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