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RouteThis

Read 10 RouteThis reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose RouteThis as their Customer Support Software

RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.

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Customer Rating Review Score based on 1186 reference ratings
4.8/5.0 (1186)

10Testimonials

  • "Our mission is to provide our customers with a great internet experience, and continually investing in technological advancements like RouteThis empowers our customers to be in the driver’s seat."

    Simon Swanepoel Founder and CEO

  • “From my perspective, [RouteThis] makes for a spectacular customer experience, whether you’re technical or not."

    Dave Robson Customer Experience Manager

  • "A customer who was out of service and was either ill or not wanting to allow a technician into their home may have to potentially be without the service for …

    Charles Moore Operations Manager
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7 Case Studies

  • Cincinnati Bell Uses Routethis to Reduce Truck Rolls and Keep Technicians Safe …

    Charles Moore Operations Manager

  • How Rocketnet Cut Handle Times by 75%—and Boosted Customer Experience—using Routethis

    Simon Swanepoel Founder and CEO

  • Trustpower Sees 47% Call Deflection and Faster Troubleshooting With Routethis

    Steve O’Donnell Assurance Manager (Telco)
6 more case studies currently locked

Additional RouteThis Information & Resources

Read RouteThis Reviews, Testimonials & Customer References from 10 real RouteThis customers.

Browse RouteThis Case Studies, Customer Success Stories, & Customer References from 7 businesses that use RouteThis.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.