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RouteThis

Read 10 RouteThis reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose RouteThis as their Customer Support Software

RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.

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Customer Rating Review Score based on 1093 reference ratings
4.8/5.0 (1093)

10Testimonials

  • “Regardless of whether you’re a veteran or a newbie, everybody can use and benefit from this tool.”

    Al Uniac Director of the Customer Experience Group

  • “The onboarding was actually quite surprising and pleasant. The team at RouteThis took ownership of our learning and the incorporation of the application into our services. All the training collateral …

    Steve O’Donnell Assurance Manager (Telco)

  • "Before RouteThis, we had a lot of instances of the same issues coming up again and again because a lot of the network information we had was inaccurate since we …

    Matthew Sams Customer Solutions Manager
9 more testimonials currently locked

7 Case Studies

  • Trustpower Sees 47% Call Deflection and Faster Troubleshooting With Routethis

    Steve O’Donnell Assurance Manager (Telco)

  • How Mercury Wireless Used Routethis to Reduce Technician Visits by Up to …

    Matthew Sams Customer Solutions Manager

  • How Start.ca Transformed the Customer—and Support Representative—experience With Routethis

    Al Uniac Director of the Customer Experience Group
6 more case studies currently locked

Additional RouteThis Information & Resources

Read RouteThis Reviews, Testimonials & Customer References from 10 real RouteThis customers.

Browse RouteThis Case Studies, Customer Success Stories, & Customer References from 7 businesses that use RouteThis.

FeaturedCustomers has 1,911,736+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.