"It makes the explanation easy. When you can explain the repair, and send a picture of it to the customer, it helps. You just need to build that trust and then they’re like, ‘Oh my gosh, they’re really looking out for me here. That’s why they’re telling me, not to …

"It’s a really great sales tool. You’re able to do an inspection on customers’ vehicles and take pictures and videos. It puts everything into a really nice report. We do courtesy inspections on every vehicle that comes through our shop, so [with DVI], we can email the report to the …