“The level of understanding and advice is greatly appreciated. It’s clear that dollars and cents aren’t the driving force in Rimini Street’s interactions with Federal Group, which is a stark difference to the experiences we’ve had with the platform vendor.”

We were all covering multiple roles. With Oracle support, we had more of the in-house team working only on Oracle, but with Rimini Street, we have the opportunity to redistribute resources beyond Oracle. For example, Rimini Street works directly with our IT and development partners, which allows my key manager …

Organizations that are concerned about the impact of moving to a cloud-based system and the environmental changes on their systems can leverage Rimini Street to determine the best path based on their business needs while maintaining stable system operations.

Rimini Street knows ERP and ERP processes better than anyone. We’ve experienced many financial and operational benefits by switching from SAP support to Rimini Street. And with Rimini Street’s Agentic AI ERP offerings, our roadmap to transformation has become accelerated.

At Ypê, we have several AI projects in works, but the Rimini Agentic UX™ project has outperformed them all in both speed and expectations. It only took one month from start to delivery, and helped us reduce our approval cycle by 60% and accelerate time-to-value. It’s a great win for …

This project (like OTIF, NPS, exception processing times and G&A costs) was successful for us because it was very simple, very fast. Rimini Street is a true AI strategy partner because they work seamlessly with our CRM, ERP, HR systems, and so on. We were able to achieve our AI …

SAP thinks only about the SAP environment, but Rimini Street thinks about all the integrations. With Rimini Street’s Agentic UX offering, I now have a major advantage and a smart path to achieving AI across the enterprise.

Before Rimini Agentic UX, we had eight steps across customer service, sales and other departments. Now, it’s simply two. That’s powerful time savings.

Rimini Street knows ERP and ERP processes better than anyone. When Rimini Street announced it was launching a new Agentic UX product, we were enthused to be the first round of clients to try it out. And we’re so glad that we did. The benefits are incredible.

Rimini Street’s team provided structured guidance starting with test environment validation. When standard procedures failed, they immediately escalated to P1 support and arranged collaborative online sessions. Their engineers worked directly with our team through multiple maintenance windows, including weekends. Through persistent troubleshooting and hands-on assistance, they successfully resolved the certificate …

This P1 incident proved their support model works under pressure with direct engineer access, weekend availability and persistent problem-solving until resolution. Rimini Street delivered enterprise-grade support that exceeded our previous OEM experience, demonstrating their unique ability to provide both financial savings and operational excellence.

Rimini Street helps us save a significant amount on people, time and money which allowed us to reallocate budget to innovation and strategic projects that we couldn’t do otherwise, including cloud projects and AI.

Our contractors also heavily rely on Rimini Street’s expertise, and I don’t hesitate to reach out when I believe that they can bring expertise or experience. When we made the move to cloud, we requested feedback from Rimini Street on ways to minimize risks. We know that they are always …

During our most critical VMware infrastructure challenge, Rimini Street delivered exceptional support characterized by technical expertise, genuine urgency and unwavering commitment. The move to Rimini Support for Oracle and VMware has been transformative for our organization, and we confidently recommend Rimini Street to peers who want quality support for critical …

We were skeptical by the proposal to halve our support costs yet provide us full service. However, after experiencing the quality of support for Oracle Database, we realized Rimini Street actually had the capacity to help us as an ongoing partner.